Job Description
About the Role
Join a growing remote-first business supporting modern Microsoft cloud environments and endpoint infrastructure as an IT Support Engineer. You will be responsible for taking ownership of daily IT support operations, acting as the first point of contact for users, and ensuring support requests are managed through to resolution.
Key Responsibilities
- Own day-to-day IT support across the business and manage tickets through to resolution
- Troubleshoot user issues across Windows, Microsoft Teams, Outlook, OneDrive, and SharePoint
- Deliver onboarding for new starters, including device setup, MFA, Microsoft 365 access, and first-day support
- Manage leaver processes, licence updates, user accounts, and group membership changes
- Support Intune-enrolled Windows and mobile devices, including enrolment, compliance, and patching support
- Maintain accurate records of users, devices, and allocated equipment
- Escalate infrastructure, security, permissions, and policy-related issues where required
- Raise and track issues with third-party vendors
- Maintain clear communication, accurate ticket notes, and strong user follow-up in a remote support environment
- Support secure networking initiatives across client sites
- Contribute to endpoint compliance, patching processes, documentation, ticketing processes, and knowledge base improvements
Requirements
- 35 years of experience in IT support or service desk environments
- Strong experience supporting Microsoft 365 environments
- Experience with Intune / Endpoint Manager
- Strong Windows 10/11 support experience
- Experience supporting Android and iOS business mobile devices
- Experience supporting SharePoint, OneDrive, and Microsoft Teams
- Exposure to Azure Virtual Desktop support
- Experience using remote support tools such as TeamViewer
- Understanding of cybersecurity best practices
- Experience working in a remote support environment
Qualifications
- Formal education/certifications not specified
Salary & Benefits
- R40 000 – R45 000 per annum
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in ZA
In the IT and computing industry in South Africa, the job market is generally stable with a steady demand for skilled professionals. The growing importance of technology in various sectors, such as financial services, healthcare, and e-commerce, has created a strong foundation for career growth and development.
Typically, salaries for IT and computing positions in South Africa vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, salaries range from around R400 000 to over R1 million per annum, although these figures are subject to variation and may not reflect actual salaries at specific companies or in certain regions. For example, senior IT professionals with extensive experience may earn higher salaries than junior entry-level positions.
Common skills required for IT and computing roles in South Africa include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Other essential skills often include knowledge of cloud computing platforms, database management systems, and cybersecurity principles. Additionally, excellent problem-solving skills, communication skills, and the ability to work collaboratively with teams are highly valued.
The IT and computing industry is a significant employer in various sectors, including financial services, technology, manufacturing, and healthcare. Financial institutions often require IT professionals for roles such as system administration, network management, or risk management, while tech companies need skilled developers, testers, and project managers to support their software development efforts. In the manufacturing sector, IT professionals are often required for roles like quality control, supply chain management, or production planning.
For those interested in pursuing a career in IT and computing, there are many opportunities for career development and advancement. Typically, entry-level positions serve as a starting point, followed by progression to senior developer, system administrator, or project manager roles. Many companies also offer training and development programs to enhance skills and knowledge, while online courses, certifications, and industry events provide additional opportunities for professional growth.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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