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South Africa: Reservations Agent – Luxury Private Game Reserve – Remote | Lb posted by HotelJobs

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Job Description

About the Role

We are seeking a detail-oriented and guest-focused Reservations Agent for a luxury private game reserve, based in Johannesburg or Cape Town. As a remote-based role, this position is ideal for an organised individual with a passion for high-end travel, strong communication skills, and the ability to manage reservations with precision and professionalism.

Key Responsibilities

  • Manage all reservation enquiries via phone, email, and booking platforms
  • Handle bookings from initial enquiry through to confirmation with accuracy
  • Build and maintain strong relationships with travel agents, tour operators, and guests
  • Coordinate with internal departments to ensure seamless guest experiences
  • Upsell lodge experiences and additional services to maximise revenue
  • Manage amendments, cancellations, and special requests efficiently
  • Ensure deposits, invoicing, and payments are processed in line with company policies
  • Assist with reporting, audits, and database management

Requirements

  • Minimum 23 years experience in a reservations role within luxury hospitality or the safari industry
  • Proficiency in reservation systems such as ResRequest, PANStrat, Opera, or similar
  • Excellent written and verbal communication skills (additional languages advantageous)
  • Strong attention to detail, organisation, and time management skills
  • Ability to multitask and perform well under pressure
  • Passion for African travel, conservation, and exceptional guest service
  • Ability to work independently and within a team
  • Understanding of the travel trade and global tourism market (advantageous)

Qualifications

None specified

Salary & Benefits

R20 000.00 per annum

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

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When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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