Job Description
About the Role
We are seeking a highly skilled and experienced Duty Manager to join our team at Oude Werf Hotel in Stellenbosch. As the primary point of contact for guests, you will be responsible for ensuring smooth daily operations of the hotel while delivering exceptional guest service. Our ideal candidate is someone who aligns with our values of fairness, respect, and individuality, and demonstrates a strong potential for growth and development.
Key Responsibilities
- Act as the primary point of contact for guests; resolving complaints to conclusion, welcoming VIPs, and maintaining a high-profile presence on the floor to build rapport and exceed service expectations.
- Ensure the smooth running of all departments in the absence of HODs. This includes conducting regular spot checks, completing daily DM checklists, and ensuring all brand standards and safety protocols are strictly followed.
- Oversee the physical property by checking grounds daily, logging maintenance issues for rapid turnaround, and ensuring all areas (including the canteen and back-of-house) are clean at shift-end.
- Assist with site inspections, function setups from start to finish, departmental handovers and any adhoc admin duties required.
Requirements
- Matric
- Diploma/ Degree in hospitality management NQF Level 5 – 7
- 3-4 years’ Experience as a Duty Manager in hospitality environment
- Knowledge of Hospitality Property Management Systems, Computer literate, including MS Office and 2 years’ experience in Opera Cloud
Qualifications
No formal education or certifications are required for this role.
Salary & Benefits
The remuneration package includes risk benefits, 21 working days leave per annum, and other company benefits.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Winelands
The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.
When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.
In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.
The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.
In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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