Job Description
About the Role
We are seeking a highly motivated and customer-focused Guest Assistant to join our luxury hospitality portfolio in Stellenbosch. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring smooth check-in and check-out processes, and maintaining operational standards.
Key Responsibilities
- Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required, and follow through to close the loop with guests.
- Handle requests such as wake-up calls, dining reservations, local area information, activity bookings, transport arrangements, and other special accommodations.
- Provide accurate billing information, ensuring all guest charges are recorded and discrepancies are resolved before check-out.
- Coordinate guest transportation, luggage assistance, and handle final feedback with warmth and professionalism.
- Maintain a neat and tidy reception desk at all times.
- Check public areas at regular intervals during the shift to ensure they remain guest-ready.
- Manage the front desk area by answering calls promptly, assisting with inquiries, and directing calls to appropriate departments.
- Handle emergencies or incidents during the shift, ensuring the safety and security of guests and staff.
- Complete weekly and daily reports in line with front desk shift procedures.
- Conduct detailed PIT checks on each shift and compare with guest details on Protel.
- Report maintenance issues or service deficiencies promptly to maintain hotel standards.
Requirements
- Minimum of 2 years experience in Front Office operations within a luxury hotel
- Proficient in the use of well-known Property Management Systems
- Familiar with specialist terminology including Food & Beverage service, Housekeeping, Maintenance, Wardrobe, Security, and Operational Finance
Qualifications
- Matric Certificate
- Tertiary qualification in Hospitality Management or Tourism (advantageous)
- Certification in First Aid, Fire Fighting, or Health and Safety (advantageous)
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Winelands
The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.
When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.
In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.
The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.
In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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