Job Description
About the Role
We are seeking a warm and welcoming Receptionist / Switchboard Operator to join our esteemed client’s team at their luxury estate in Stellenbosch. The ideal candidate will provide exceptional guest experiences, handle general enquiries, and operate the telephone switchboard service.
Key Responsibilities
- Welcome guests to the estate with kindness, warmth, and sincerity when entering and departing the reception area.
- Engage with guests providing information related to the estate, facilities, and experiences.
- Conduct estate tours with guests.
- Operate telephone and switchboard service for all calls.
- Refer calls and provide assistance to the appropriate person depending on the nature of the call.
- Maintain a register of bookings and reservations and communicate with the Security department.
- Compile and update data related to the area of activity.
- Complete and distribute information that needs to be communicated around the estate.
- Correct and update electronic telephone directory.
- Ensure lunch and dinner booking sheets from the restaurant get communicated to the appropriate departments.
- Keep management informed of all concerns raised by guests.
- Ensure all lost property is handed and signed over to the Security manager.
Requirements
- Grade 12 Hospitality certificate
- Preferably 1- 2 years previous reception/switchboard operator experience
- Excellent telephone etiquette and customer-service skills
- Fluent in English with excellent written & oral communication skills
- Able to work in a team
- Good computer skills
- Strong organizational skills and attention to detail
- Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends)
- Comfortable in dealing with very distinguished clientele
- Well-presented and have an enthusiastic personality
Qualifications
(No qualifications mentioned in the original job description)
Salary & Benefits
(No salary or benefits information mentioned in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Winelands
The administrative sector is a common field in the Cape Winelands region, typically offering stable employment opportunities to those with secretarial skills. The job market trend for this field generally indicates a steady demand for administrative professionals, especially in industries such as tourism, hospitality, and financial services.
In terms of salary, broad ranges can be expected for admin clerical roles, but actual figures may vary widely depending on factors like experience, company size, and industry sector. For instance, an entry-level position in the public sector might fall within a salary range of R20 000 – R35 000 per annum, while a senior administrative role in the private sector could span from R60 000 – R100 000 per annum or more, depending on qualifications and experience.
Common skills required for this type of role include proficiency in Microsoft Office software, data management, communication, time management, problem-solving, and attention to detail. Many employers also place a high value on IT skills such as email management, calendar organisation, and basic computer programming.
Administrative roles are often found in various industry sectors, including tourism, hospitality, financial services, manufacturing, and government. These sectors require administrative professionals to provide support to teams, manage day-to-day operations, and maintain accurate records.
Career development opportunities for admin clerical staff typically involve progressing to supervisory or management roles within the company, where they can apply their skills in a more strategic capacity. Others may choose to pursue further education or training to specialise in areas like human resources, business administration, or project management. With experience and a strong skillset, it is also possible for admin clerical staff to transition into related fields such as consulting or entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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