Job Description
About the Role
We are seeking an experienced Restaurant Manager to join our luxury hospitality portfolio in Stellenbosch, South Africa. As a key member of our team, you will be responsible for supporting Food and Beverage service and staff to achieve strategic direction and annual restaurant plans. If you are a positive, vibrant, and energetic individual with a passion for delivering exceptional guest experiences, we encourage you to apply.
Key Responsibilities
- Review the day sheet at the beginning of each shift and brief servers on guest movements, special occasions, and dietary requirements.
- Ensure opening and closing procedures are followed precisely and that daily shift procedures are completed.
- Prepare and supervise mise-en-place for each meal period, including room service orders.
- Greet and assist guests according to established service standards.
- Manage table allocations efficiently, ensuring guest satisfaction and balanced distribution across restaurant stations.
- Coordinate with the Head Chef, Hotel Manager, and Group Operations Manager to ensure menus and wine lists are up to date and communicate daily operations and guest feedback.
- Attend meetings and training courses as required.
- Monitor performance of restaurant team members, ensuring compliance with standards and protocols.
- Continuously assess and support staff development, identifying training and improvement areas.
- In collaboration with Human Resources, conduct disciplinary discussions with underperforming team members where retraining and coaching have not achieved desired results.
- Oversee stock count procedures and ensure timely submission to the stores department.
- Monitor staff punctuality and absenteeism and maintain accurate records on PRP/ESS systems.
- Ensure shifts are adequately staffed and assist with shift scheduling when necessary.
- Operate restaurant POS systems and manage end-of-day procedures, including guest settlements, voids, discounts, corrections, cash-ups, and adjustments.
- Report on monthly expenditure budgets during MIS meetings and address Finance Department queries related to revenue and expenses.
- Contribute to new ideas, concepts, and themes for seasonal menus, events, and special occasions.
- Conduct pre- and post-inspections of conference venues, private dinners, braais, and picnic setups.
- Coordinate arrangements for group bookings and ensure internal function sheets are prepared and distributed accordingly.
- Report and address all potential and actual hazards immediately.
Requirements
- 3 years experience in a supervisory role within a fine dining or 5-star hotel restaurant or hospitality environment
- Excellent knowledge of food and beverage service standards
- Proficiency in restaurant POS systems
Qualifications
- Matric Certificate (required)
- Wine course certification (advantageous)
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Winelands
The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.
When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.
In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.
The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.
In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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