Job Description
About the Role
We are seeking a polished and people-loving Spa Reservationist / Back Up Therapist to join our luxury hotel’s dynamic wellness team in Tokai, Western Cape. As the warm and welcoming voice behind every booking, you will ensure guests feel relaxed before they’ve even arrived. This role is perfect for someone who thrives in a luxury hospitality environment, loves creating unforgettable guest experiences, and enjoys balancing administration, reservations, reception support, and hands-on therapy when needed.
Key Responsibilities
- Managing spa bookings via phone, email, WhatsApp, and in person
- Upselling treatments, packages, and retail products
- Assisting with front desk operations and guest check-ins/check-outs
- Supporting spa administration and reporting
- Providing treatments during peak periods or therapist shortages
- Delivering exceptional guest experiences aligned with luxury hospitality standards
Requirements
- 2–3 years’ experience within a luxury spa or 5-star hospitality environment
- Previous reservations or reception experience is essential
- Somatology qualification (ITEC / CIDESCO / SAAHSP advantageous)
- Strong communication and organisational skills
- A professional, well-groomed, and guest-focused individual
- Someone calm under pressure with excellent attention to detail
- A natural team player
Qualifications
None mentioned.
Salary & Benefits
R11,000 Commission (Negotiable Depending on Experience)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town City Centre
The hospitality industry in Cape Town City Centre is a thriving sector, driven by the city’s status as a popular tourist destination and hub for business and leisure activities. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including fine dining restaurants, hotels, conference centres, and event management companies. This diversity of settings means that professionals with diverse skill sets are often in demand.
Salary expectations for catering and hospitality positions in Cape Town City Centre vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be estimated, it’s essential to note that actual salaries may differ significantly due to these varying influences. For example, a highly experienced individual in a top-end restaurant may earn between R800 000 and R1 200 000 per annum, while entry-level positions in smaller establishments might pay around R300 000 – R500 000 annually. These figures are only rough estimates and should be taken as general guidelines.
In the hospitality industry, common skills that are often in demand include excellent communication and interpersonal skills, strong attention to detail, ability to work under pressure, physical stamina for long hours on one’s feet, and proficiency in basic food handling and safety procedures. Generally speaking, knowledge of food preparation techniques, wine management, or event planning can be a valuable asset in securing a role.
Industry sectors that commonly employ catering and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and tourism. Other significant players in this space include education institutions, healthcare providers, and corporate event planners. As such, individuals with diverse experience and skills can expect to find opportunities across multiple industries.
Career development is a critical aspect of any professional’s growth. Typically, hospitality professionals may progress from entry-level positions to supervisory or management roles within their current establishment or move into related fields like sales, marketing, or human resources. Opportunities for advancement often exist in larger establishments with more complex operations, while smaller businesses and start-ups may provide opportunities for entrepreneurial innovation and leadership development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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