Job Description
About the Role
The Internal Sales Manager is responsible for overseeing the daily administration and coordination of the sales office, ensuring smooth operational flow and excellent customer service.
Key Responsibilities
- Manage the day-to-day operations of the sales office.
- Answer incoming sales calls and respond to customer enquiries professionally.
- Assist walk-in customers with product information and sales support.
- Prepare and issue customer quotations.
- Capture sales orders accurately on the system.
- Process customer invoicing.
- Process RFCs and credit notes for customers.
- Maintain accurate customer records and sales documentation.
- Liaise with the production team regarding customer orders and stock requirements.
- Assist with production planning and scheduling.
- Monitor order progress to ensure deadlines are met.
- Coordinate logistics and dispatch processes.
- Arrange delivery bookings and schedules for nationwide customer deliveries.
- Ensure delivery notes are signed by transporters and customers for filing purposes.
- Follow up on outstanding or missing delivery documentation.
- Conduct after-sales follow-ups with customers.
- Build and maintain strong customer relationships.
- Resolve customer queries efficiently and professionally.
Requirements
- Grade 12 / Matric.
- Minimum 10 years experience in a sales administration or internal sales environment.
- Strong administrative and organisational skills.
- Excellent communication and customer service skills.
- Computer literate.
Qualifications
None mentioned.
Salary & Benefits
Market-related and dependent on experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Nelson Mandela Bay
In Nelson Mandela Bay, the administrative sector plays a vital role in supporting various industries and sectors. Generally, this field is expected to continue growing as businesses seek to outsource non-core functions to specialized service providers. Typically, companies require skilled administrative professionals to manage their day-to-day operations, ensuring efficient workflows and effective communication.
Salaries for administrative positions in Nelson Mandela Bay can vary widely depending on factors such as experience, company size, industry sector, and level of expertise. While broad ranges are difficult to provide due to the variability, common salary expectations generally fall within the R300 000 – R600 000 per annum range, with senior roles and those in larger companies often commanding higher remuneration packages.
Common skills required for administrative positions in this region include proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), excellent communication and interpersonal skills, strong organizational and time management abilities, attention to detail and accuracy, basic bookkeeping and accounting knowledge, and the ability to work independently with minimal supervision. Additionally, having a degree or diploma in business administration, secretarial studies, or a related field can be beneficial.
Administrative roles are commonly found in various industries such as financial services sector, technology industry, manufacturing sector, public sector, and healthcare. These sectors often require specialized administrative support, including human resources management, payroll processing, customer service, data entry, and general office administration.
For career development purposes, administrative professionals can progress to more senior roles within their current company or explore opportunities in related fields such as business management, human resources, or project coordination. Many companies also offer training and development programs to help employees enhance their skills and advance their careers. Typically, with experience and continuous learning, administrative professionals can move into supervisory or management positions, take on more strategic roles, or transition into related fields like operations management or entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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