Job Description
About the Role
The Service Coordinator role at West Coast Personnel is an exciting opportunity for a motivated and detail-oriented individual to join our team. As a Service Coordinator, you will be responsible for coordinating service calls, maintenance, and repair work, as well as providing exceptional customer service to our clients.
Key Responsibilities
- Scheduling and coordinating service calls, maintenance, and repair work
- Liaising with customers to confirm appointments and resolving queries
- Allocating and dispatching technicians according to availability and skill set
- Processing and managing warranty claims and related documentation
- Maintaining accurate records of service activities, job cards, warranties, and customer communication
- Monitoring and tracking parts and inventory required for service-related work
- Working closely with the technical team to ensure efficient and timely service delivery
- Following up on outstanding service issues and monitoring service performance
- Invoicing, quotations, and service reporting as required
Requirements
- Previous experience in the service industry is essential, specifically in food services
- Proven experience in a service coordination, scheduling, or administrative role
- Experience handling warranties and service-related documentation
- Strong communication and customer service skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Excellent organisational and problem-solving abilities
- Computer literacy and experience working with service management systems will be advantageous
Qualifications
None mentioned.
Salary & Benefits
Salary: R19,634.13 per month (Cost to Company), dependent on experience and includes Pension Fund
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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