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Westville: Senior Inbound Consultant posted by Tower Group

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Job Description

Our client, a leader in the travel and Tourism industry is URGENTLY seeking an experienced Senior Inbound Consultant to join their team based in Durban.

MINIMUM REQUIREMENTS

  • Grade 12
  • 35 years experience in inbound consulting within a DMC or tour operating environment.
  • Strong working knowledge of Tourplan (a plus).
  • Comprehensive understanding of Southern African destinations, products, and logistics.
  • Proven track record in handling FIT and Group bookings.
  • Excellent communication skills, both written and verbal (English essential; additional languages advantageous).
  • High attention to detail and accuracy in costing and documentation.
  • Ability to work under pressure, prioritise tasks, and meet deadlines.
  • Strong client service orientation with problem-solving skills.
  • Team player with a proactive, positive attitude.

MAIN JOB FUNCTIONS

  • Handle inbound travel enquiries from international wholesale agents and operators
  • Prepare accurate and creative tailor-made quotations and itineraries using Tourplan.
  • Negotiate rates and secure services with suppliers to achieve competitive margins.
  • Convert quotes into confirmed bookings, ensuring seamless reservations and documentation.
  • Build and maintain strong relationships with clients and suppliers.
  • Ensure all itineraries are costed correctly, with accurate and profitable profit margins.
  • Monitor and manage booking files to ensure services are delivered as promised.
  • Provide pre-departure support, including travel documentation and concierge-style assistance.
  • Resolve operational issues swiftly and professionally.
  • Mentor and guide junior consultants where necessary
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