Westville: Senior Inbound Consultant posted by Tower Group

Our client, a leader in the travel and Tourism industry is URGENTLY seeking an experienced Senior Inbound Consultant to join their team based in Durban.

MINIMUM REQUIREMENTS

• Grade 12
• 35 years experience in inbound consulting within a DMC or tour operating environment.
• Strong working knowledge of Tourplan (a plus).
• Comprehensive understanding of Southern African destinations, products, and logistics.
• Proven track record in handling FIT and Group bookings.
• Excellent communication skills, both written and verbal (English essential; additional languages advantageous).
• High attention to detail and accuracy in costing and documentation.
• Ability to work under pressure, prioritise tasks, and meet deadlines.
• Strong client service orientation with problem-solving skills.
• Team player with a proactive, positive attitude.

MAIN JOB FUNCTIONS

• Handle inbound travel enquiries from international wholesale agents and operators
• Prepare accurate and creative tailor-made quotations and itineraries using Tourplan.
• Negotiate rates and secure services with suppliers to achieve competitive margins.
• Convert quotes into confirmed bookings, ensuring seamless reservations and documentation.
• Build and maintain strong relationships with clients and suppliers.
• Ensure all itineraries are costed correctly, with accurate and profitable profit margins.
• Monitor and manage booking files to ensure services are delivered as promised.
• Provide pre-departure support, including travel documentation and concierge-style assistance.
• Resolve operational issues swiftly and professionally.
• Mentor and guide junior consultants where necessary