Job Description
About the Role
We are seeking an experienced Executive Assistant Manager to join our Ultra Luxury Hotel opening in Sea Point as the operational second-in-command. As a key member of our management team, you will support the Managing Director in overseeing all hotel operations and ensure seamless delivery of the ultra-luxury guest experience that defines our brand.
Key Responsibilities
- Assist the Managing Director in strategic planning, direction, and coordination of all hotel operations.
- Oversee daily operations across all departments to ensure consistency in ultra-luxury service delivery.
- Lead, mentor, and develop Heads of Department; conduct performance reviews and succession planning.
- Champion the hotel’s brand standards, ensuring every guest touchpoint reflects the five-star ethos.
- Manage and resolve escalated guest complaints with diplomacy, empathy, and swift resolution.
- Review and analyse operational KPIs, financial performance reports, and guest satisfaction scores.
- Drive revenue-generating initiatives in collaboration with Sales, Revenue, and F&B teams.
- Ensure full compliance with all statutory, health, safety, and licensing requirements.
- Represent the hotel at industry events, VIP functions, and community engagements.
- Oversee budgeting processes and monitor departmental cost controls.
- Foster a culture of continuous improvement, innovation, and genuine hospitality.
Requirements
- Grade 12
- A formal hospitality qualification
- Minimum 8–10 years’ progressive hotel management experience, with at least 3 years as Executive Assistant Manager or equivalent
- Prior experience in a 5* or ultra-luxury property is essential
- Proven track record of leading large, multi-cultural teams
Qualifications
- (No qualifications mentioned in the original job description)
Salary & Benefits
- (No salary information provided in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town City Centre
The hospitality industry in Cape Town City Centre is a thriving sector, driven by the city’s status as a popular tourist destination and hub for business and leisure activities. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including fine dining restaurants, hotels, conference centres, and event management companies. This diversity of settings means that professionals with diverse skill sets are often in demand.
Salary expectations for catering and hospitality positions in Cape Town City Centre vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be estimated, it’s essential to note that actual salaries may differ significantly due to these varying influences. For example, a highly experienced individual in a top-end restaurant may earn between R800 000 and R1 200 000 per annum, while entry-level positions in smaller establishments might pay around R300 000 – R500 000 annually. These figures are only rough estimates and should be taken as general guidelines.
In the hospitality industry, common skills that are often in demand include excellent communication and interpersonal skills, strong attention to detail, ability to work under pressure, physical stamina for long hours on one’s feet, and proficiency in basic food handling and safety procedures. Generally speaking, knowledge of food preparation techniques, wine management, or event planning can be a valuable asset in securing a role.
Industry sectors that commonly employ catering and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and tourism. Other significant players in this space include education institutions, healthcare providers, and corporate event planners. As such, individuals with diverse experience and skills can expect to find opportunities across multiple industries.
Career development is a critical aspect of any professional’s growth. Typically, hospitality professionals may progress from entry-level positions to supervisory or management roles within their current establishment or move into related fields like sales, marketing, or human resources. Opportunities for advancement often exist in larger establishments with more complex operations, while smaller businesses and start-ups may provide opportunities for entrepreneurial innovation and leadership development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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