Johannesburg: Data Operations and Technical Support Analyst

February 28, 2026 Jobs in Central Johannesburg

Job Description

What Youll Be Doing: Deliver first- and second-line support for in-house developed applications and core infrastructure Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, and storage accounts) Perform day-to-day server support and maintenance Log and resolve service requests through a structured ticketing system Provide clear, helpful technical support via Teams or telephone Explain complex technical issues in a user-friendly manner Meet agreed Service Level Agreements (SLAs) requirements for incident resolution Work closely with internal technical teams to escalate and resolve complex issues Maintain documentation and contribute to internal knowledge sharing What Youll Bring: 2 years experience in an IT support or technical operations role Proficiency in Microsoft Azure services and Windows Server environments Solid understanding of networking basics: DNS, DHCP, VPNs, IP addressing, and firewalls Troubleshooting skills for connectivity and infrastructure issues Basic PowerShell scripting experience for automation and diagnostics Familiarity with ticketing systems (e.g., Jira) Excellent communication and customer service skills Ability to juggle multiple support requests while staying organized Experience working in a small, Agile IT team environment Exposure to monitoring or remote support tools Dont miss out on this opportunity and apply today.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

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Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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