Cape Town City Centre: Utilities Analyst (Retail Property Management)

About the Role

The Utilities Analyst (Retail Property Management) is responsible for the analysis, management, and optimisation of utilities consumption and costs across a large, multi-portfolio retail property environment in Cape Town. This role requires a highly analytical and data-driven approach to identify trends, variances, recoveries, inefficiencies, and cost-saving opportunities.

Key Responsibilities

* Utilities Analysis & Reporting:

• Analyse utilities consumption (electricity, water, sewerage, refuse and related services) across the major multi-portfolio retail property environment.
• Identify trends, anomalies, variances, and inefficiencies in utility usage and billing.
• Perform detailed cost analysis and recovery assessments.
• Prepare monthly, quarterly, and ad-hoc analytical reports for management and clients.

* Portfolio Management:

• Oversee utilities data for multiple retail properties across the portfolio.
• Ensure accurate allocation and recovery of utilities costs to tenants.
• Review and validate utility billings, reconciliations, and recoveries.
• Monitor municipal tariffs, increases, and regulatory changes impacting utilities costs.
• Support utility-related audits and compliance requirements.

* Team Leadership & Oversight:

• Lead, mentor, and manage two Junior Utilities Analysts.
• Allocate workloads and review outputs for accuracy and completeness.
• Provide training and guidance to ensure consistent standards and best practices.
• Ensure team deadlines are met and service levels are maintained across the portfolio.

* Stakeholder Engagement:

• Liaise with internal departments (property management, finance, operations).
• Engage with municipal bodies and service providers regarding queries and disputes.
• Support communication with tenants regarding utilities recoveries and queries.
• Provide analytical support to senior management and portfolio managers.

* Systems & Process Improvement:

• Maintain and improve utilities tracking, reporting, and analysis processes.
• Ensure data integrity across utilities systems and spreadsheets.
• Contribute to the development of dashboards, KPIs, and performance metrics.
• Identify opportunities to automate, streamline, or enhance utilities reporting.

Requirements

• Degree or Diploma in: Finance, Accounting, Engineering, Data Analysis, Property Studies, or a related analytical field.
• 3–5 years’ experience in utilities analysis, property management analytics, or a similar analytical role.
• Experience within retail or commercial property environments is highly advantageous.
• Proven experience analysing large data sets across multi-property portfolios.
• Experience leading or mentoring junior team members is required.

Qualifications

No formal qualifications mentioned.

Salary & Benefits

Salary information not provided.