Job Description
About the Role
We are seeking a Service Delivery Manager to lead and own end-to-end IT service delivery, ensuring SLA and OLA performance, contract compliance, and continual service improvement. As a trusted client partner, you will manage communication and relationships while driving service performance through data insights, proactive risk reduction, and reporting.
Key Responsibilities
- Acts as the ultimate accountable owner for all service delivery outcomes across the full IT service landscape
- Owns governance, SLAs, OLAs, service reporting, continual service improvement, contract management, and audit readiness
- Chairs and governs service review forums, escalation reviews, and improvement initiatives
- Identifies opportunities for automation, process improvement, and risk reduction
- Aligns improvement initiatives with client business priorities
- Collaborates with internal teams to streamline processes, resolve challenges, and optimize service delivery efficiency
- Chairs or participates in CAB as accountable service owner
- Ensures structured planning, defined timelines, risk registers, and documented outcomes for projects
Requirements
- Minimum 5 – 8 years experience in Managed Services or IT Service Delivery roles
- Proven experience managing complex enterprise environments
- Demonstrated capability in people leadership, service governance, and stakeholder management
- Strong commercial and contract management experience
Qualifications
- ITIL certification (advantageous)
- Bachelor’s degree in IT, Business Management, or a related discipline (advantageous)
- Project Management certification (advantageous)
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in North Johannesburg
As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.
Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.
Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.
For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Consider temporary or contract work to gain experience and potentially convert to permanent roles.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Germiston: Finance Clerk posted by Hire Resolve
An exciting opportunity has arisen for a detail-focused and motivated Finance Clerk to join a well-established engineering and technology organisation.…
View JobPretoria: Financial Administrator Coordinator posted by Hire Resolve
A prominent construction firm specializing in large-scale infrastructure projects is seeking an adept Finance/Admin Coordinator to manage financial...
View JobCenturion: Senior Retail Manager posted by Hire Resolve
A leading automotive retail group is seeking an experienced Senior Retail Manager with strong expertise in managing large-scale retail or…
View JobEastern Cape: Senior Cloud and Identity Specialist posted by Hire Resolve
A company based in Port Elizabeth who provides international freight forwarding and logistics services, including air, ocean, road, and rail…
View JobSomerset West: AR/AP Specialist posted by Hire Resolve
Are you a detail-oriented finance professional with a passion for numbers, accuracy, and efficiency? Hire Resolves client, an innovative organisation…
View JobCape Town: Junior IT Support Technician posted by Hire Resolve
A diversified financial services group that provides a range of products and advice for wealth management, risk, and investments, is…
View Job
Browse Employers
Job Alerts