Job Description
About the Role
We are seeking a confident and detail-driven FIT Reservations Agent to join our 5-star team at Pepperclub Hotel in Cape Town City Centre. As a key member of our reservations team, you will be responsible for managing the full reservations journey, ensuring exceptional guest experiences, and maintaining accurate records.
Key Responsibilities
- Handle calls, emails, and WhatsApp enquiries within required turnaround times
- Deliver warm, professional 5-star communication aligned to LQA standards
- Upsell room types, packages, and hotel outlets
- Prepare arrival correspondence/check-in packs seven days before arrival
- Capture bookings accurately with complete notes and traces
- Manage FIT, OTA, corporate, government, and agent bookings
- Action daily reports (new bookings, cancellations, no-shows)
- Maintain and update the Daily Quote Sheet
- Prepare commission paperwork within 48 hours of guest departure
- Process refunds and future-use credits within 48 hours
- Send invoices and payment links; follow up on outstanding amounts
- Liaise with departments for transfers, dinners, and special requests
- Escalate system issues, rate discrepancies, and guest complaints
- Maintain accurate filing and complete the daily reservations checklist
- Support Front Office through accurate pre-arrival documents
Requirements
- Grade 12
- Hotel Management Diploma advantageous (not specified in original)
- Minimum 2 years in a 5-star hotel reservations role
- Opera PMS experience essential
- Excellent telephone etiquette and written communication
- Strong computer literacy (Outlook, Word, Excel)
- High accuracy, strong organisation, and ability to multitask
Qualifications
(None mentioned)
Salary & Benefits
(None mentioned)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Town Region
The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.
In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.
Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.
These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.
Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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