Westlake: Reservation Administration Controller (Inbound Travel) – Westlake, Ct posted by Phoenix Recruitment

About the Role

We are seeking a highly skilled and detail-oriented Reservation Administration Controller to join our team at a leading safari company based in Westlake, Cape Town. As the face of our reservation administration department, you will be responsible for ensuring the accuracy and timeliness of booking information, while also providing exceptional support to our consultants and agents.

Key Responsibilities

• Accuracy and timeous processing of booking information: Ensure that CRM information is received timeously and entered into the system.
• Checking on CRM information and assisting consultants in getting the information timeously – this will include reaching out to consultants for follow up.
• Running camp calendars to review bookings for accuracy and completeness.
• Investigate any discrepancies and rectify with consultants.
• Assisting consultants with problem solving.
• Improving on booking conversion ratios: Assist with improving response times i.e. assist with last-minute bookings and checking availability with camps directly.
• Assist with booking 3rd party products, including confirmations, cancellations and checking invoices to vouchers.
• Back-up to reservation consultants: Perform a limited role and responsibility of a reservation/sales consultant as required.

Requirements

• Minimum of a Matric Certificate.
• A formal qualification in travel & tourism.
• At least 1 – 2 years in reservation administration with a similar role and responsibility.
• Knowledge of TourPlan / Wetu Product knowledge of Botswana, Namibia and South Africa.
• Excellent written and oral communication skills (English fluency is a requirement).
• Good interpersonal skills Able to deal appropriately with the agents, camps and consultants and deal with any complaints, or queries which may arise.

Qualifications

• Formal education/certifications (none mentioned)

Salary & Benefits

• Salary: [Salary information not provided]

Note: Since salary information was not provided in the original job description, I have left it blank. If you provide the actual salary information, I can fill it in accordingly.