Job Description
About the Role
As a Team & Operational Management Lead at Genpact SA, you will be responsible for leading a team of Agent Associates and Senior Agents to deliver exceptional customer experiences while driving business growth and efficiency in the auto finance industry. You will work closely with clients to understand their needs and develop tailored solutions that meet their requirements.
Key Responsibilities
- Manage workload distribution and ensure timely progression of lease-end accounts
- Monitor team performance against SLAs, recovery targets, quality standards, and productivity metrics
- Provide escalation support for high-value, high-risk, or reputationally sensitive cases
- Approve settlements outside standard authority limits where applicable
- Lease Closure & Financial Oversight: Oversee negotiation strategies and ensure consistent application of settlement policies
- Monitor dispute trends related to damage assessments and excess mileage charges
- Ensure payment arrangement structures align with risk and recovery objectives
- Identify process improvement opportunities to enhance efficiency and customer outcomes
Requirements
- Bcomm/Bsc/BFin Degree or similar
- Proven experience in team leadership or operations management
- Strong organisational, analytical, and decision-making skills
- Ability to manage complex processes and multiple priorities
- Experience leading teams in a customer service, operations, or financial services environment
- Strong communication and stakeholder management skills
Qualifications
- None mentioned
Salary & Benefits
- Not specified
Notes
Please note that this job posting is based on the original description provided by Genpact SA. The information has been rephrased to follow the exact structure as instructed, while maintaining the original content and requirements of the role.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Accounting / Finance Jobs in Gauteng
In Gauteng, South Africa, the accounting and finance industry is a significant sector, offering various career opportunities for professionals with the right skills and qualifications. Typically, this field is driven by the growth of multinational corporations and local businesses in industries such as technology, financial services, and manufacturing. As a result, job seekers can expect to find a diverse range of roles available, from entry-level positions to senior leadership roles.
When it comes to salary expectations, accounting and finance professionals in Gauteng can generally expect to earn salaries that fall within broad ranges. Typically, salaries for entry-level roles start around R400 000 – R600 000 per annum, while more senior roles can command salaries ranging from R1 million to over R3 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad ranges, and actual salaries may vary widely.
Common skills required for accounting and finance roles in Gauteng include strong technical knowledge of financial management principles, analytical and problem-solving skills, attention to detail, effective communication skills, and proficiency in financial software and systems. Additionally, many employers also value candidates with experience in budgeting, forecasting, and financial analysis. In some cases, a degree or diploma in accounting, finance, or a related field may be required.
Industries that commonly employ accounting and finance professionals in Gauteng include the financial services sector, technology industry, manufacturing sector, and public sector entities. These sectors require skilled professionals to manage their finances, prepare budgets, and provide strategic guidance on financial matters. Job seekers can expect to find opportunities across these sectors, from small businesses to large multinational corporations.
For those interested in pursuing a career in accounting or finance, there are many development opportunities available. Typically, professionals in this field can progress to senior roles, such as financial manager or director of finance, after gaining relevant experience and developing their skills. Additionally, many employers offer training programs and mentorship opportunities to support the career development of their employees.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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