Job Description
About the Role
We are seeking an experienced Reservations Manager to join our boutique group of lodges and hotels based in the Kruger area, either residing in Polokwane or willing to live onsite at one of our properties. The ideal candidate will oversee the reservations department, managing booking systems, distribution channels, forecasting, reporting, and ensuring seamless communication between teams.
Key Responsibilities
- Reservations & Revenue Management:
- Oversee all reservations (direct, OTA, corporate, group, packages)
- Ensure accurate and timely processing of bookings
- Manage room inventory, rate loading, and availability
- Monitor daily pickup, occupancy, ADR, and RevPAR
- Implement yield and pricing strategies in collaboration with management
- Manage OTA platforms (e.g., Apply Below, Expedia) and channel manager systems
- Control allotments and contracted rates
- Guest Experience & Service Standards:
- Ensure all guest enquiries are handled professionally and within response time standards
- Personalise bookings (special occasions, spa packages, dietary needs)
- Manage VIP reservations and special requests
- Resolve booking-related guest complaints promptly and effectively
- Systems & Administration:
- Oversee Property Management System (PMS) accuracy
- Ensure all reservation records are updated and compliant
- Generate daily, weekly, and monthly reports
- Maintain filing systems and reservation documentation
- Conduct regular system audits to prevent overbookings
- Team Leadership:
- Supervise and train reservations staff
- Develop SOPs for reservations processes
- Conduct performance reviews and training needs analysis
- Ensure coverage during peak seasons and high-demand periods
- Financial Control:
- Forecast occupancy and revenue
- Assist with budgeting and rate strategy
- Monitor commission payments and OTA reconciliations
- Minimize no-shows and cancellations through policy enforcement
Requirements
- Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related field (Preferred)
- Minimum 3–5 years’ experience in reservations in a 4-star or 5-star group
- At least 2 years in a supervisory or managerial role
- Experience within lodge, boutique hotel advantageous
- DMC experience; in-depth event planning, activities, and logistics coordination experience, specifically for groups and business clients
- Proficient in PMS (e.g., Apex, Opera, Protel, NightsBridge, etc.)
- Strong knowledge of OTA platforms and channel managers
- Advanced Microsoft Excel skills
- Revenue management knowledge
- Understanding of South African hospitality market
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Negotiable and based on experience. Onsite accommodation can be provided if candidate not in Polokwane.
Starting Date
May 2026
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Capricorn
The catering and hospitality industry in Capricorn is generally thriving, with a strong demand for skilled professionals to manage restaurants, hotels, and other establishments. Typically, this field offers a dynamic work environment with opportunities for career growth and advancement.
Salaries in the catering and hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions typically offer salary ranges of R200 000 – R400 000 per annum, while more senior roles can command salaries upwards of R600 000 – R1 million per year or more. However, these figures are only a rough guide, and actual salaries may differ based on individual circumstances.
Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Typically, a degree in hospitality management or a related field is also highly valued. Other essential skills include food safety and hygiene certification, inventory management, and basic accounting principles. Many employers also place a high premium on leadership and management skills, as well as experience working with technology and social media.
The catering and hospitality industry is often linked to various sectors, including financial services, tourism, and education. These industries frequently employ professionals in this field due to the need for managed services and event planning. Furthermore, the growing popularity of fine dining and boutique hotels also presents opportunities for career advancement within this sector.
For those seeking a career in catering and hospitality, there are typically various paths available for development and progression. Many employers offer training and development programs to help employees build new skills and move into more senior roles. Common career progression routes include becoming department heads, managing restaurants or hotels, and even moving into executive positions. With experience and the right training, professionals in this field can enjoy a rewarding and successful career.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Dress professionally for interviews, even if the company has a casual dress code.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Johannesburg: Branch Manager posted by Hire Resolve
Hire Resolve is currently seeking a highly skilled and experienced Branch Manager to join their client's team in Gauteng. Our…
View JobCape Town: Buyer posted by Hire Resolve
Hire Resolves' client is seeking a highly motivated and detail-oriented individual to join their team as a Buyer in Cape…
View JobSouth Africa: Internal Sales
Were growing! We need a technically minded sales pro who knows their way around an SLD and speaks the language…
View JobBoksburg: External Sales Executive (Security Technology)
External Sales Executive (Security Technology) POS26186 Location: Edenvale Salary : R25 28 000.00 pm commission Our client is seeking a…
View JobCape Town City Centre: Qualified Plumber
We are seeking a skilled and experienced Qualified Plumber to join our team. The successful candidate will be responsible for…
View JobJohannesburg: Debtors Clerk – Industrial Sector (Kempton Park)
Responsibilities: Maintain and update debtor accounts, ensuring accuracy and completeness Generate and distribute invoices and statements to customers...
View Job
Browse Employers
Job Alerts