Job Description
About the Role
The Head of Maintenance and Support will be responsible for ensuring profitable and timely delivery of maintenance and support obligations to clients, in accordance with various service level agreements. This role requires strong technical management skills, excellent communication, and leadership abilities to drive business growth and sustainability.
Key Responsibilities
- Ensure profitable and timely delivery of maintenance and support obligations to clients according to service level agreements.
- Liaise with EM/EI Engineering Team and other technical resources on the execution of maintenance and support demand management, auditing, scheduling, and value addition to clients through system integrity assurance.
- Identify opportunities for upgrades and client system additions that ensure client-side integrity and EM/EI sustainability.
- Perform day-to-day management of the Customer Support technical team, including task assignment, leave approval, and performance management.
- Interface with engineering teams and managers to allocate and organize resources for efficient and effective SLA execution and value addition to clients through deployment of new services, opportunities, upgrades, and hardware.
- Mentor Maintenance and Services technical staff.
- Engage with projects and engineering staff to build and reinforce the company culture of embracing diversity, operational excellence, and teamwork.
- Operate the Maintenance and Services Department, including task assignment, leave approvals, mentoring, etc.
- Provide financial governance/oversight of all EM/EI maintenance and services undertakings to ensure maximum profitability for the business unit.
- Participate in the negotiation of new and renewal SLA’s and contracts to ensure maximum profitability and sustainability.
- Maintain customer relations with all SLA clients.
- Ensure quality assurance and control, focusing on conformance to customer expectations.
- Establish, organize, and implement short- and long-term goals, objectives, policies, and operation procedures.
- Manage risks, including technical, contractual, financial, Health & Safety, and schedule risks, as well as effective change management.
- Communicate efficiently with all stakeholders, particularly customers.
Requirements
- Matric Certificate
- BSc Engineering degree or similar
- Recognized training required by the Occupational Health and Safety Act and Regulations, Act 85 of 1993
Qualifications
No formal qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Management Jobs in Gauteng
Engineering management positions are an integral part of various industries in Gauteng, South Africa, typically encompassing a blend of technical expertise and leadership skills. Generally, these roles involve overseeing the development, implementation, and maintenance of engineering projects, often within companies operating in sectors such as technology, manufacturing, or financial services. In this context, job seekers with experience in engineering management can expect to find diverse opportunities that cater to their skill sets.
Typically, salaries for engineering management positions in Gauteng fall within broad ranges, generally starting from around R800 000 to R1.2 million per annum, depending on factors such as the candidate’s level of experience, the company size and industry sector. However, it is essential to note that actual salaries can vary significantly based on these factors, and job seekers should research specific companies and roles to understand more accurate salary expectations.
Common skills for engineering management positions in Gauteng often include strong technical knowledge, particularly in areas like mechanical, electrical, or civil engineering; leadership and project management expertise; excellent communication and interpersonal skills; experience with lean manufacturing principles or other process improvement methodologies; proficiency in design software such as Autodesk or SolidWorks; and a solid understanding of regulatory requirements and industry standards. Additionally, many engineers in these roles also possess experience with business operations, finance, or supply chain management.
Various industries commonly employ engineering managers, including the technology industry, financial services sector, manufacturing sector, and mining industry. Job seekers who have experience working in these sectors often find themselves well-positioned for such roles. In terms of career development, many engineers in this field choose to move into senior leadership positions or assume more strategic roles within their organisations. Others may pursue further education and training to specialise in specific areas like engineering management or supply chain management, while still others might opt for entrepreneurship or start-ups.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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