Port Elizabeth: Senior Admin posted by Recruit-It

About the Role

The Administrative Head will oversee and manage the full administrative operations of the company, ensuring efficiency, compliance, and exceptional client service. This individual will lead the administration team, maintain high operational standards, and ensure accurate processing of long-term insurance and investment products.

Key Responsibilities

• Oversee day-to-day administration of all long-term insurance products, including:
• Life cover
• Investments (unit trusts, endowments, tax-free savings, lump sum products)
• Retirement annuities, preservation funds, living annuities
• Life, Disability and dread disease benefits
• Ensure accurate and timely submission of all new business, servicing requests, and claims.
• Manage escalations with providers and resolve complex administrative issues.
• Create, implement, and monitor internal processes and SOPs for efficiency and compliance.
• Maintain strong relationships with product providers, underwriters, and service consultants.

Requirements

• Strong knowledge of long-term insurance products and processes.
• Excellent understanding of FAIS, FICA, POPIA, and FSCA regulatory frameworks.
• Advanced administrative and organisational skills.
• Strong leadership and people-management capabilities.
• Ability to manage pressure, deadlines, and a high-volume environment.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Proficiency in CRM systems, provider portals, and Microsoft Office.

Qualifications

Minimum 10 years’ experience in long-term insurance and investment administration. RE5 (mandatory). Relevant industry qualifications, such as NQF Level 5 or higher in Financial Planning, Wealth Management, Insurance, or related field. Previous experience in a supervisory role (preferred).

Salary & Benefits

Salary details not specified.

Required Skills & Competencies

• Strong knowledge of long-term insurance products and processes.
• Excellent understanding of FAIS, FICA, POPIA, and FSCA regulatory frameworks.
• Advanced administrative and organisational skills.
• Strong leadership and people-management capabilities.
• Ability to manage pressure, deadlines, and a high-volume environment.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Proficiency in CRM systems, provider portals, and Microsoft Office.

Personal Attributes

• Professional, punctual, ethical, and client focused.
• Strong problem-solving ability.
• Proactive and process driven.
• Reliable and able to manage confidential information with discretion.
• Excellent people skills.