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Johannesburg: Auditors / Quality Assessors

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Job Description

About the Role

We are seeking experienced Auditors / Quality Assessors to join our team in Johannesburg, responsible for ensuring high-quality sales interactions across telesales and digital sales channels.

Key Responsibilities

  • Conduct call audits, deal reviews, and process audits across telesales and digital sales channels
  • Evaluate sales interactions against quality standards, scripts, compliance requirements, and customer experience benchmarks
  • Monitor adherence to regulatory requirements (e.g., POPIA, CPA) and internal policies
  • Identify mis-selling risks, compliance breaches, and process gaps, escalating where necessary
  • Score and document audit outcomes accurately within QA systems and dashboards
  • Provide structured feedback and coaching insights to Sales Agents and Team Leaders
  • Support calibration sessions to ensure consistency in audit scoring and quality standards
  • Analyse trends and highlight recurring issues impacting conversion and customer experience
  • Partner with Sales Trainers and Team Leaders to support targeted coaching and upskilling initiatives
  • Assist in root cause analysis and contribute to corrective action planning
  • Maintain accurate and up-to-date audit records, reports, and documentation
  • Support readiness for internal and external audits

Requirements

  • 25 years of experience in quality assurance, auditing, or compliance within a BPO/KPO or sales-driven environment
  • Experience auditing telesales, contact centre, or digital sales interactions
  • Strong understanding of sales processes, objection handling, and customer engagement techniques
  • Familiarity with South African regulatory frameworks (e.g., POPIA, CPA)
  • High attention to detail with strong analytical and evaluation skills
  • Ability to provide constructive, actionable feedback to drive performance improvement

Qualifications

  • Relevant diploma or degree in Business, Finance, or related field
  • QA or auditing certifications (advantageous)
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Salary & Benefits

  • Competitive salary commensurate with experience

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Gauteng

The sales industry in Gauteng, South Africa is a dynamic and competitive field, with various sectors driving demand for skilled professionals. Generally, the job market trend in this region indicates a steady growth in sales-related positions, driven by the increasing importance of businesses in South Africa’s economy.

Typically, sales roles in Gauteng offer a broad salary range, which can vary widely depending on factors such as level of experience, company size, and industry sector. For example, entry-level sales positions may start at around R200 000 to R400 000 per annum, while senior sales professionals or those working in large corporations can earn upwards of R800 000 to R1 500 000 per year. However, it’s essential to note that these figures are general estimates and actual salaries can differ significantly depending on individual circumstances.

Common skills required for a successful sales career in Gauteng include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, negotiation and closing techniques, product knowledge and industry insights, and proficiency in CRM software and other sales tools. Additionally, many sales professionals in this region possess a degree or diploma in business, marketing, or related fields.

Sales roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. These industries often require sales professionals to have a deep understanding of their respective markets and customers, as well as the ability to adapt to changing market conditions.

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For those looking to pursue a career in sales, there are typically several opportunities for professional development and growth. Many companies offer training programs, mentorship schemes, and performance-based bonuses, which can help sales professionals advance their careers and increase their earning potential. Additionally, certifications such as the Certified Sales Professional (CSP) or the Advanced Sales Certification (ASC) can demonstrate a commitment to excellence and enhance job prospects.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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