Job Description
About the Role
The iLembe: Retail Operations Manager plays a critical role in leading and supporting the day-to-day operations across our retail sites, ensuring smooth, safe, and compliant operations. This is an exciting opportunity for a seasoned retail professional to leverage their expertise in managing multi-site operations, driving customer service excellence, and implementing operational efficiencies.
Key Responsibilities
- Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail sites
- Support and manage the Retail Support Officer to deliver outstanding performance
- Monitor and analyse sales, margin, and volume performance across all sites
- Identify underperforming retail sites and implement corrective action plans
- Translate the Retail Directors strategic objectives into operational plans and guide Area Managers in execution
- Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ) Conduct regular audits and follow-ups
- Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites
- Provide leadership and support to Area Managers, helping them grow their capabilities
- Promote accountability and alignment with company values
- Identify and implement operational efficiencies and cost-saving initiatives across the network
- Assist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director, Area Managers, and relevant teams
- Compile regular operational and performance reports for the Retail Director, providing insights and recommendations
Requirements
- Bachelor’s degree in business management, Retail, Operations, or a related field (preferred)
- 5 years in a retail operations role, preferably within the retail or FMCG sectors
- Experience managing multi-site operations
- Strong people management and stakeholder engagement skills
- Key Attributes:
- Strategic thinking and execution
- Leadership and team development
- Analytical and financial acumen
- Strong understanding of retail operations and customer service
- Excellent communication and interpersonal skills
- Ability to work across diverse geographic areas
Qualifications
None mentioned.
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail / wholesale Jobs in KwaZulu-Natal
The retail and wholesale sector is a significant contributor to the KwaZulu-Natal economy, providing employment opportunities for many locals. Typically, this industry experiences steady growth due to the increasing demand for goods and services from local and international markets. However, like any sector, it can be affected by economic fluctuations, and job seekers should be prepared for variations in the job market.
When considering a career in retail or wholesale in KwaZulu-Natal, salary expectations can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may start at around R10 000 – R20 000 per annum, while senior roles can command salaries ranging from R40 000 to over R100 000 per year, although these figures are highly dependent on individual performance and company requirements.
Common skills required for retail and wholesale roles in KwaZulu-Natal include excellent customer service skills, attention to detail, effective communication, organisational abilities, problem-solving skills, data analysis, and adaptability. These skills are widely valued across various industries and can be developed through training and experience. Additionally, knowledge of inventory management systems, supply chain logistics, and cash handling procedures is often essential for success in this field.
The retail and wholesale sector encompasses a range of industries, including the manufacturing sector, e-commerce, financial services sector, and more. Companies operating in these sectors often require staff to manage day-to-day operations, maintain customer relationships, and drive sales growth.
Career development opportunities are available across various levels within the retail and wholesale sector. Typically, employees can progress from entry-level positions to supervisory roles, then on to management positions or specialist roles such as logistics management or supply chain analysis. With experience and further education, job seekers can also transition into related fields like business administration, human resources, or even entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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