Job Description
About the Role
As a Customer Service Consultant at Helderberg Personnel, you will be responsible for providing exceptional support to our internal and external customers, ensuring top-tier service and building positive relationships with clients. You will work closely with team members to resolve queries, escalate issues, and maintain high levels of customer satisfaction.
Key Responsibilities
- Provide professional and high-quality support to both internal and external customers in accordance with established SLAs
- Advise and educate customers on the company procedures for different billing models
- Handle monthly account and e-wallet queries via telephone, WhatsApp chatbot, and company ticketing system
- Create, assign, escalate, follow up, and resolve tickets
- Build positive relationships with customers and collaborate with team members to ensure top-tier service
- Perform administrative duties such as follow-up of failed communications, update of customer profiles, and reporting
- Send bulk emails and SMS’s communication to customers
Requirements
- Grade 12 and at least 2 years’ experience in a call centre/customer support environment
- Strong administration, organising, problem-solving, and time management skills
- Computer literate – MS Outlook/Excel/Word and Internet
- Formal business writing and professional communication skills in both Afrikaans and English
- Ability to remain calm, objective, and self-controlled under pressure
- Ability to think and act proactively to minimise escalations and further queries
- Problem resolution driven, positive attitude, and have a passion for service delivery
- Own reliable transport and preferably reside in the Northern Suburbs.
Qualifications
No formal qualifications are required for this role.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Administration Jobs in Western Cape
Administration positions are a common requirement across various industries in the Western Cape region of South Africa. Typically, this type of role is involved in supporting operational and administrative tasks, ensuring the smooth running of day-to-day activities within an organisation. Generally, administration roles in Western Cape often involve working closely with teams to provide administrative support, manage data, and maintain records.
The typical salary range for administration positions in Western Cape can vary greatly depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries for administration roles tend to fall within the R300 000 to R600 000 per annum range, although this can vary significantly. For example, entry-level administrative assistants may start at a lower salary point, while experienced professionals in senior administration roles may earn upwards of R800 000 or more.
Common skills required for administration positions include proficiency in Microsoft Office applications, strong organisational and time management skills, ability to maintain confidentiality, excellent communication and interpersonal skills, and attention to detail. Other essential skills often include data entry, record-keeping, and administrative software usage. Typically, organisations also look for candidates with a degree or diploma in business administration, human resources, or a related field.
Administration roles are commonly found across various industries, including financial services sector, technology industry, manufacturing sector, and government departments. In these sectors, administrators play a crucial role in providing support to staff, managing data, and maintaining records. Generally, organisations seek candidates with strong administrative skills who can adapt to different work environments and maintain confidentiality.
Career development opportunities for administration professionals in Western Cape are numerous. Typically, experienced administrators may be promoted to senior roles or take on additional responsibilities within their current organisation. Some may also choose to pursue further education or training to enhance their skills and advance their careers. Others may opt to transition into related fields such as human resources management or project coordination.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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