Job Description
About the Role
We are seeking a highly skilled Restaurant Supervisor to join our team in Cape Town City Centre. As a key member of our management team, you will be responsible for overseeing daily operations and ensuring exceptional customer experiences. With a strong focus on quality, safety, and efficiency, we are looking for an experienced professional who can lead by example and drive results.
Key Responsibilities
- Schedule staff shifts and ensure coverage
- Plan operations based on forecasts
- Coordinate stock orders and maintenance
- Maintain high product, presentation, and service standards
- Enforce hygiene, food safety, and SHEQ compliance
- Manage customer feedback and complaints
- Oversee smooth daily operations
- Analyse sales, stock usage, wastage and costs
- Control food and labour costs; manage budgets
- Identify issues and implement improvements
- Liaise with Finance, HR and suppliers
- Supervise, motivate and manage staff
- Delegate tasks and conduct performance reviews
- Lead hiring and team meetings
- Identify training needs and train staff
- Ensure ongoing compliance with standards
- Monitor stock levels, ordering, and storage
- Conduct regular stock takes and maintain accurate records
Requirements
- Matric or related qualification
- Relevant qualifications in hospitality, restaurant management or operations advantageous
- A minimum of 3-5 years of experience in a management or supervisory role in the food service industry
- Proven ability to lead and motivate a diverse team in a customer-facing environment
- Excellent organisational and planning skills, with a demonstrated ability to manage schedules and meet service timelines
Qualifications
- (No qualifications mentioned in original job description)
Salary & Benefits
- R14 000 CTC dependent on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town Region
The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.
In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.
Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.
The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.
Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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