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Cape Town City Centre: Tour Operator (Groups & Incentives)

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Job Description

About the Role

We are seeking an experienced Senior Groups & Incentives Travel Designer to craft exceptional, high-end group and incentive journeys across Southern and East Africa for our luxury travel environment. If you have a proven track record in designing and delivering complex group itineraries for high-value international clients, we want to hear from you.

Key Responsibilities

  • Design, manage, and deliver complex group itineraries for high-value international clients
  • Ensure seamless execution and unforgettable guest experiences
  • Translate briefs into high-impact, creative travel programmes
  • Identify upsell and value-add opportunities while protecting margins
  • Deliver exceptional, solutions-driven service to trade partners and stakeholders
  • Manage expectations across multiple touchpoints with confidence
  • Manage complex group logistics (rooming lists, movements, activities, special requests)
  • Maintain meticulous booking and documentation standards

Requirements

  • Proven East Africa destination selling experience
  • Strong Tourplan systems knowledge
  • 6–10 years’ experience in senior groups, incentives, or MICE travel design
  • Proven track record managing complex, high-value group itineraries
  • Highly organised with exceptional attention to detail
  • Confident in consultative selling and client engagement
  • Strong communication skills (English essential; additional languages advantageous)
  • Able to perform under pressure and manage multiple group files simultaneously

Qualifications

  • Formal education/certifications not specified

Salary & Benefits

  • Salary range not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Cape Town Region

The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.

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In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.

Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.

The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.

Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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