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Durban: Internal Channel Specialist – Durban posted by Humankind

Job Description

About the Role

As an Internal Channel Specialist at Humankind, you will play a crucial role in building and maintaining strong customer relationships while driving sustainable sales growth. You will identify new business opportunities, deliver tailored IT solutions, and ensure exceptional customer experience throughout the entire journey.

Key Responsibilities

  • Manage and grow an existing customer base through strong relationship-building
  • Own the full customer lifecycle and ensure high satisfaction levels
  • Handle queries, complaints, and escalations professionally
  • Drive new business through proactive cold calling
  • Identify and close sales opportunities to meet targets
  • Execute upselling and cross-selling strategies
  • Develop and manage structured sales pipelines
  • Prepare proposals, pricing, and quotations accurately
  • Support customers with Statements of Work (SOW) and delivery
  • Collaborate with internal teams, vendors, and brand partners
  • Stay updated with IT products, certifications, and industry trends

Requirements

Experience:

  • 5+ years in customer sales/account management
  • 3+ years in a channel sales environment
  • Proven IT sales experience (hardware, software, enterprise, security)
  • Strong track record of meeting sales targets
  • Experience in ICT distribution (advantageous)

Skills & Education:

  • Matric (essential)
  • ICT-related qualification (advantageous)
  • Proficiency in CRM/ERP systems and MS Office
  • Strong communication, negotiation, and customer service skills
  • Ability to multitask, prioritise, and work independently

Qualifications

No specific qualifications mentioned.

Salary & Benefits

Salary details not provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Marketing Jobs in Kwazulu-Natal

The marketing profession is a dynamic and competitive field in Kwazulu-Natal, South Africa, with the global marketing industry continuing to grow in relevance and importance. Generally, marketing positions across various industries are in demand, with the financial services sector, technology industry, and manufacturing sector often employing marketing professionals.

Typically, marketing roles in Kwazulu-Natal can command salaries ranging from R400 000 to R800 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these figures are broad estimates and can vary significantly based on individual circumstances. For instance, entry-level marketing roles may start at the lower end of this range, while senior or specialized positions may command higher salaries.

Common skills for marketing professionals in Kwazulu-Natal include digital marketing expertise, creative problem-solving, data analysis and interpretation, effective communication and presentation skills, and a solid understanding of market trends and consumer behaviour. Other essential skills often include project management, strategic thinking, and collaboration with cross-functional teams.

The financial services sector, technology industry, and manufacturing sector are common industries that employ marketing professionals. In the financial services sector, marketing roles may focus on promoting banking and investment products, while in the technology industry, marketing professionals may be responsible for launching new software or hardware solutions. The manufacturing sector often requires marketers to develop campaigns promoting products and services to a diverse range of customers.

Career development opportunities for marketing professionals in Kwazulu-Natal are plentiful, with many roles offering potential for promotion or specialized positions within companies. With experience, marketers can transition into leadership roles, specialising in areas such as product management, brand strategy, or digital transformation. Others may choose to pursue advanced degrees or certifications in marketing, data science, or a related field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Durban, Jobs in Durban Area, Jobs in KwaZulu-Natal, Jobs in South Africa

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