Eastern Cape: Senior Software Associate posted by Jobs 4 All

About the Role

The Senior Software Associate role at Jobs 4 All involves assisting with ongoing maintenance of existing software products, participating in the development of new and enhanced ERP system products and solutions, and delivering support services for business applications. The successful candidate will work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge.

Key Responsibilities

• Assist with ongoing maintenance of existing software products
• Participate in the development of new and enhanced ERP system products and solutions
• Work closely with various team members to use and enhance support tools
• Learn effective troubleshooting techniques and increase product knowledge
• Deliver support services for business applications
• Provide application support to users, including answering, identifying issues, and providing suggestions and long-term solutions
• Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
• Investigate and analyse system issues to determine cause of issues and appropriate corrective action
• Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved
• Pre and post information systems implementation, and support with process owners
• Contribute to the Help Desk knowledge base, adding quality articles relating to Problem Resolution pertaining to new, existing projects, types, and sub-types
• Review and recommend continuous improvement of the systems and support processes
• Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support
• Maintain data quality and integrity within the system
• Ensure all critical services/systems are monitored
• Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers
• Carry out system maintenance tasks and processes to agreed schedules
• Manage relationships with approved suppliers (1st/2nd level support)
• Log calls
• Assign priority to calls (low, medium, urgent, high, critical)
• Update system in real time
• Problem analysis – identify recurring problems and report in weekly meeting
• Use and update the knowledge base of the system

Requirements

• Diploma/Certificate in Information Technology: System support or similar
• Solid experience of supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years
• Experience in database systems, reporting, and query tools
• Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
• Effective time management skills and ability to prioritise work assignments
• Analytical
• Ability to solve problems
• Able to build and maintain business relationships
• Desire to learn and grow within the organisation
• Strong team player

Qualifications

No formal qualifications mentioned in the original job description.

Salary & Benefits

Salary information not provided in the original job description.