eThekwini: Ward Hostess posted by Empact Group Southern Africa

March 1, 2026 Jobs in eThekwini

Empact Group Southern Africa

KwaZulu-Natal

Catering / hospitality

Job Description

The Main Purpose of the job Reporting to the Unit Manager, the incumbent will be responsible to ensure that all food and beverage areas are fully stocked, and the working environment is clean and tidy. You will be responsible for serving all food and beverages within a timely manner and attend to customer requests to ensure they have a great customer experience. Education and Experience required: Matric Working experience in Hospitality environment Customer Service experience Min of 2 years experience in the same role Knowledge, Skills and Competencies: Customer service and communications skills Knowledge of basic mathematics Good analytical skills Key areas of responsibility: To provide a friendly and professional service to all customers and clients You will be responsible for serving all food and beverages within a timely manner and attend to customer requests in order to ensure they have a great customer experience. To support the Unit Manager in all areas in order to deliver a great customer experience. To excel in the areas of operational excellence, financial performance and customer / client satisfaction to achieve company and client objectives within all Company policies, procedures and guidelines Taking responsibility for ensuring that all food and beverage areas are fully stocked, and the working environment is clean and tidy.

How to Apply

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About Catering / hospitality Jobs in KwaZulu-Natal

The catering and hospitality industry in KwaZulu-Natal is generally a vibrant sector, with many businesses operating in the region, often driven by tourism and local demand for food and beverage services. Typically, this industry is characterized by seasonal fluctuations, with peak periods during holidays and events, which can impact job availability and stability.

In terms of salary expectations, catering and hospitality roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide a precise range, salaries for entry-level positions in this field are often generally between R15 000 and R25 000 per annum, with more senior or specialized roles commanding salaries ranging from R30 000 to R60 000 per annum or more. However, these figures are only a rough guide, and actual salaries may differ depending on individual circumstances.

Common skills for success in catering and hospitality roles include strong communication and interpersonal skills, attention to detail, ability to work well under pressure, and basic knowledge of food safety and sanitation procedures. Additionally, many employers place a high value on teamwork, adaptability, and the ability to multitask. Other useful skills may include proficiency in POS systems, inventory management, or social media marketing.

The catering and hospitality industry is diverse, with various sectors employing these roles, including financial services sector events, technology industry conferences, manufacturing sector functions, and tourism-related establishments. Many businesses in these industries also require staff for evening and weekend shifts, as well as flexibility to work on short notice.

For those looking to progress their careers in this field, opportunities exist for advancement to management or supervisory roles within existing companies, or even to start one’s own catering or hospitality business. Many organizations also provide training and development programs to enhance skills and knowledge, which can be beneficial for career progression.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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