Job Description
About the Role
We are seeking an experienced and hands-on Hotel Manager to oversee the full operations of a hotel and a bed & breakfast. The successful candidate will ensure seamless day-to-day operations, high service standards, and strong financial and operational control across both properties.
Key Responsibilities
- Oversee daily operations of both properties (hotel & B&B)
- Manage all departments: Front Office, Housekeeping, Food & Beverage, Maintenance
- Ensure smooth and efficient day-to-day operations
- Monitor occupancy, bookings, and revenue performance
- Implement and maintain operational policies and procedures
- Maintain high standards of guest satisfaction and service delivery
- Handle guest complaints and resolve issues promptly and professionally
- Lead, manage, and develop staff performance and productivity
- Ensure strong inter-departmental communication and coordination
- Oversee operational readiness and service delivery standards
- Manage cash-ups, variances, voids, and operational risk controls
- Oversee incident reporting and corrective actions
- Manage guest feedback platforms and online reputation
Requirements
- Tertiary qualification in Hospitality Management or related field
- Minimum 3+ years experience as a Hotel Manager or in a senior hospitality management role
- Strong leadership and people management skills
- Experience in remote, bush, or off-grid hospitality environments advantageous
- Strong knowledge of hospitality compliance, health & safety, and risk management
- Valid drivers licence
- Computer literate (PMS/reservations systems, email, reporting)
- Strong communication and guest engagement skills
- Hands-on, operational leadership style with attention to detail
- Strong organisational and time management abilities
- Ability to problem-solve and perform under pressure
- Guest-focused mindset with strong service orientation
- Willingness to work flexible hours, including weekends and public holidays
Qualifications
None mentioned.
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Eastern Cape
In the Eastern Cape, tourism and hospitality are significant contributors to the region’s economy, attracting visitors from both local and international destinations. This sector typically employs a diverse range of professionals, including skilled and unskilled staff, in various roles such as customer service, management, and operational support. As the industry continues to grow, job opportunities for career seekers with relevant experience and skills are becoming increasingly available.
Typically, salaries for tourism and hospitality jobs in Eastern Cape can vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may fall within a salary range of R20 000 to R30 000 per annum, while more senior roles or those in larger organizations can command salaries ranging from R50 000 to R100 000 or more per annum. However, it is essential to note that these are broad estimates and actual salaries may differ significantly based on individual circumstances.
Common skills required for tourism and hospitality jobs include excellent communication and interpersonal skills, the ability to work well under pressure, and a strong focus on customer service. Other essential skills include basic computer literacy, problem-solving abilities, and the capacity to adapt to changing situations. In some roles, proficiency in local languages such as isiXhosa or English may be beneficial. Additionally, experience in the hospitality industry is often preferred for more senior positions.
Industry sectors commonly employing tourism and hospitality professionals include financial services sector, technology industry, manufacturing sector, and small business enterprises. These organizations often require staff with diverse skill sets to manage their operations effectively.
For career seekers looking to advance within this field, opportunities exist for professional development and growth. Typically, individuals can expect to progress through roles such as front-of-house staff, department heads, or even general managers, with the potential to transition into senior leadership positions. With experience and additional training, tourism and hospitality professionals can develop valuable skills that translate across industries, making them highly sought after in the job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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