Franschhoek: Butler posted by Craven Cottage CC

Duties:
 
Welcome and greet guests using the appropriate levels of discretion, always using the correct forms of address.
Assist with guest check-in and check-out processes, including offering valet service.
Offer to unpack and settle guests into their rooms or suites, explaining all services and facilities in detail.
Assist with itinerary planning or booking of restaurants and activities.
Provide personalised services with a sense of urgency, priority, and dedication, ensuring a positive and memorable experience for each guest.
Develop and maintain detailed records of guests’ preferences, including any allergies, likes, and dislikes, ensuring this information is communicated accurately to the relevant departments for both current and future visits, without compromising privacy.
Communicate accurately and promptly with other departments to expedite the delivery of requested products and services and follow up on all guest requests.
Where required the Butler should assist with transfers & excursions for guests as a private guided host both on and off property.
Pre-, post and during the guest stay be involved with the daily cleaning & turndown services.
Have comprehensive knowledge of all F&B offerings
Personalised Food & Beverage offerings should be provided directly by the Butler i.e., in-room breakfast set-up and preparation in conjunction with a Chef where required.
Support other departments to help them deliver their services effectively and efficiently.
Notice and communicate opportunities to further improve quality standards in the service provided.
Be able to process all guest charges on various platforms from Restaurant POS to Protel.
 
Requirements:
 
Matric
Food and / Wine certificate course
Previous experience as a Butler, Concierge, or in a luxury hotel environment is essential.
Ability to work shifts and be flexible in other departments
Detailed wine, spirits and food knowledge is required.
Excellent knowledge of food and beverage service standards.
Proficiency in using restaurant POS systems.
Excellent knowledge of Franschhoek area and surrounds
Technical proficiency in operating various in-room technologies
Excellent interpersonal skills to be able to interact with all guests
Excellent communication skills in English, both written and verbal
Excellent knowledge of food and beverage
Exceptional attention to detail
Ability to be always courteous, calm under pressure and putting guests first
Preference will be given to candidates from Franschhoek and neighbouring areas