Job Description
Develop and manage customer relationships to support service sales growth, service delivery and operational efficiency for the Client’s products. Providing technical support on-site. Collaborate with internal divisions and customers to ensure timely deliveries and effective communication. Continuously seek opportunities to expand the customer base and improve service quality. Develop and provide positive solutions to complex customer challenges and needs.
Brief Description of the Role:
- Call in existing customers while making every effort to expand the customer base and markets.
- Stay up to date with market trends, competition, new projects and tenders.
- Call on contractors, end-users and municipalities.
- Follow up weekly on leads.
- Perform onsite fault finding and problem solving on pumps and systems.
- Compile SAP quotation for pumps and spares and process orders on SAP.
- Follow through on orders from loading on the system to the payment stage.
- Liaise with factory and production division when orders are in the system.
- Load and update projects on in-house system weekly, including customer contracts and company files.
- Maintain protocol in handling claims and assist fellow branch staff.
- Meet deadlines and ensure customer satisfaction.
- Increase the Client’s market share and seek new opportunities for growth.
- Comply with and enforce all the Client’s policies and procedures.
- In addition to these functions, the candidate is required to carry out such other duties as may be reasonably required.
Education:
- Grade 12 (or equivalent).
- National Diploma (N6 / T3) or Degree in Mechanical Engineering.
Requirements:
- Valid driver’s license.
- 3 to 5 years’ experience in a professional sales role within a service environment (this is mandatory).
- Strong component identification skills (pumps).
- Computer literate including proficiency in MS Office 365, SAP and Webshop.
- Foundational knowledge of sales and marketing principles.
- Demonstrated commitment to delivering excellent customer service.
Please note:
Should you note meet the minimum requirements or hear from us within 14 days from date of advertising, please accept your application as being unsuccessful.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Management Jobs in Gauteng
Engineering management positions are an integral part of various industries in Gauteng, South Africa, typically encompassing a blend of technical expertise and leadership skills. Generally, these roles involve overseeing the development, implementation, and maintenance of engineering projects, often within companies operating in sectors such as technology, manufacturing, or financial services. In this context, job seekers with experience in engineering management can expect to find diverse opportunities that cater to their skill sets.
Typically, salaries for engineering management positions in Gauteng fall within broad ranges, generally starting from around R800 000 to R1.2 million per annum, depending on factors such as the candidate’s level of experience, the company size and industry sector. However, it is essential to note that actual salaries can vary significantly based on these factors, and job seekers should research specific companies and roles to understand more accurate salary expectations.
Common skills for engineering management positions in Gauteng often include strong technical knowledge, particularly in areas like mechanical, electrical, or civil engineering; leadership and project management expertise; excellent communication and interpersonal skills; experience with lean manufacturing principles or other process improvement methodologies; proficiency in design software such as Autodesk or SolidWorks; and a solid understanding of regulatory requirements and industry standards. Additionally, many engineers in these roles also possess experience with business operations, finance, or supply chain management.
Various industries commonly employ engineering managers, including the technology industry, financial services sector, manufacturing sector, and mining industry. Job seekers who have experience working in these sectors often find themselves well-positioned for such roles. In terms of career development, many engineers in this field choose to move into senior leadership positions or assume more strategic roles within their organisations. Others may pursue further education and training to specialise in specific areas like engineering management or supply chain management, while still others might opt for entrepreneurship or start-ups.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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