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Johannesburg: Junior Support Agent – JHB posted by DataFin Recruitment

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Job Description

About the Role

A document Automation Solutions company is seeking a Junior Support Agent to join their team. You will be the first line of defense for their document management and process automation ecosystem, as well as their Print management software packages that are sold to their customers.

Key Responsibilities

  • Tier 1 Support (Initial triage of the support request)
  • Tier 1 Troubleshooting
  • System Maintenance
  • System Updates

Requirements

  • Technical Requirements (Must-Haves) Min 3 years experience
  • SQL Knowledge (Microsoft SQL) PostgreSQL is an Advantage. Microsoft SQL Server 2016 and above
  • Basic Web Technologies Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.
  • Basic understanding of AI and Natural Language Prompts
  • Technical Troubleshooting skills. The ability to do basic problem-solving.
  • Windows Environment experience. Navigating Windows Server environments and managing basic IIS (Internet Information Services) settings. Windows Server 2016 and above
  • Windows Desktop Environment Experience: Navigating Windows Desktop environments and managing basic services and software packages.
  • Basic Networking skills: Familiar with how a network is set up and configured.

Advantages Requirements

  • A Basic understanding of APIs and how data moves between different software platforms.
  • Experience with Regular Expressions (RegEx) for data validation and pattern matching.
  • Knowledge of document management and workflow technologies.
  • MAC OS Environment experience with navigating and managing basic Services
  • Linux OS Environment experience with navigating and managing basic services and applications

Attributes

  • Patience: The ability to translate “tech-speak” into plain English for non-technical users.
  • Documentation Skills: A commitment to logging tickets accurately.
  • Adaptable: The ability to learn new technologies and grow core skills to fulfil other roles in the organization. The ability to work under intense pressure.

Salary & Benefits

No salary information is available.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

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Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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