Job Description
PURPOSE OF JOB
Responsible for overseeing that the sales and service center meets the established standards of quality, service and SLA levels on all inbound interactions.
MINIMUM REQUIREMENTS/QUALIFICATIONS AND EXPERIENCE
- matric certificate
- tyre industry experience of 12 months essential
- quality assurance experience in a sales and service center environment of 12 months essential
- intermediate Microsoft office skills
- a natural aptitude for mathematics and statistics
- attention to detail
- problem solving abilities
- excellent written and verbal communication skills and business acumen
- customer centric attitude
- negotiation skills
- back office and billing systems knowledge is advantageous
- willingness to adapt to an ever changing environment
- copes well under pressure
- good time keeping
- fully competent on the below systems:
- salesforce
- sage evolution
- mitel/ccmweb
- call cabinet/atmos
Knowledge:
1. Sales & Service Centre operational knowledge
2. Sales & Service Centre SOPs
3. Customer SLAs
4. IR & Labour Relations Policies
5. Policies & Procedures
6. Basic understanding of volume discount structures
7. Organogram & Business Process
8. Export requirements
9. Product knowledge
Skills:
1. Customer service skills
2. Problem solving & trouble shooting skills
3. software skills (Salesforce, Sage, Telephonic system)
4. Conflict resolution skills (internal & external)
5. Coaching & corrective management skills
6. Time management skills
7. Basic budgetary and asset management skills
8. Relationship Management
9. Leadership and Management skills
10. Sales & Service Centre operational skills
11. Presentation skills
12. Negotiating skills
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Manufacturing Production Jobs in Gauteng
Manufacturing production positions are a vital part of the Gauteng economy, typically found in various industries such as financial services, technology, and manufacturing sectors. Generally, this field is characterized by a need for highly skilled and organized individuals who can manage production lines, supervise teams, and ensure efficiency. Typically, employees in these roles work in controlled environments with varying levels of manual labor and technical requirements.
Typically, salaries for Manufacturing Production positions in Gauteng range from R400 000 to R800 000 per annum, depending on experience, company size, industry sector, and individual qualifications. Commonly, senior production managers can earn higher salaries, but this is highly dependent on specific circumstances, such as those related to the employee’s level of expertise, years of service, and performance evaluations.
Common skills for Manufacturing Production roles include technical knowledge of manufacturing processes, leadership and communication abilities, problem-solving skills, and experience with inventory management systems. Typically, candidates in these positions possess a strong understanding of production planning, quality control, and supply chain management. Additionally, proficiency in languages such as Afrikaans, English, or isiZulu can be beneficial for communication with local suppliers and colleagues.
In Gauteng, Manufacturing Production roles are often found in the technology industry, which requires highly skilled workers to manage complex manufacturing processes and meet tight production deadlines. Financial services companies may also employ production staff to oversee the manufacture of securities, currency, and other financial instruments. Furthermore, the manufacturing sector itself frequently employs individuals with technical knowledge of production lines and machinery.
For those seeking a career in Manufacturing Production, there are opportunities for advancement and development. Typically, employees can progress from production line workers to team supervisors or department managers after gaining relevant experience and developing necessary skills. Higher-level roles may involve managing multiple production lines, implementing quality control processes, or taking on strategic planning responsibilities within the company.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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