Hluhluwe: Assistant Lodge Manager posted by Kendrick Recruitment

About the Role

Kendrick Recruitment is currently seeking a hands-on and dynamic Assistant Lodge Manager for a luxury safari lodge based in Hluhluwe. This opportunity is ideal for a passionate hospitality professional who thrives in a fast-paced bush environment and is capable of delivering exceptional guest experiences while supporting the seamless day-to-day operation of a luxury lodge.

Key Responsibilities

• Manage the full guest journey from arrival to departure
• Conduct personalised welcomes and room orientations
• Coordinate special occasions, private dining experiences, and guest requests
• Handle guest feedback and resolve operational issues professionally and efficiently
• Deliver exceptional and personalised guest experiences at all times

• Act as the communication link between housekeeping, kitchen, maintenance, and guiding departments
• Conduct daily inspections of suites and public areas to ensure five-star standards are maintained
• Assist with daily lodge operations and service flow management during busy periods
• Support the smooth running of all lodge departments

• Supervise and mentor a multidisciplinary hospitality team
• Assist with staff training, development, and performance management
• Manage duty rosters and ensure operational coverage

• Assist with stock control and procurement across departments
• Manage petty cash and support guest invoicing procedures
• Ensure accurate administrative and reporting standards are maintained

• Enforce lodge health and safety procedures
• Assist with emergency response coordination when required
• Support sustainable lodge operations and waste management initiatives

Requirements

• Valid South African Code B drivers licence essential
• 12 years experience in a senior supervisory or management role within a luxury lodge environment
• Strong understanding of luxury hospitality operations
• Proficient in MS Office and property management systems such as Nightsbridge
• Excellent communication and interpersonal skills
• Well-presented and highly professional at all times
• Ability to thrive in a remote wilderness environment
• Fluent in English essential
• Zulu speaking ability advantageous

Qualifications

No formal education or certifications are required for this role.

Salary & Benefits

The successful candidate will receive:

• Live-in position with private accommodation provided
• Meals provided whilst on duty
• Uniforms provided and laundered by the lodge
• Wi-Fi included
• Transport to and from the staff village included
• Work cycle includes one week off per month
• 15 days annual leave per year
• Opportunity to live and work within a private Big Five reserve environment