Johannesburg: Corporate Account Manager | Luxury Lifestyle Management Company | Johannesburg | Lb posted by Kendrick Recruitment

✨ CORPORATE ACCOUNT MANAGER VACANCY ALERT ✨ Corporate Account Manager Johannesburg, Gauteng Luxury Lifestyle Management Company Salary: R25,000 (Negotiable DOE) Role Overview: A dynamic, client-facing role focused on managing and growing a key corporate account within a luxury lifestyle environment. This position blends relationship management, commercial strategy, and service delivery to ensure exceptional experiences for high-net-worth clients while driving account performance and profitability. Key Responsibilities: Account Management & Service Delivery • Act as the primary point of contact for the client’s management team • Ensure delivery against all contractual requirements and SLAs • Lead client meetings, including agenda preparation, presentations, and follow-ups • Manage bi-weekly and monthly reporting with accuracy and consistency • Monitor account performance, engagement, and renewals • Analyse data and provide insights to drive account growth • Handle escalated member queries and complaints professionally • Maintain strong internal communication to ensure service excellence Team Leadership & Operations • Work closely with internal teams to align priorities and delivery • Provide direction and updates to teams servicing the account • Ensure CRM systems are accurate and up to date • Collaborate with operations, communications, and travel teams Training & Development • Deliver training on service standards and product offerings • Support ongoing team development initiatives • Assist in creating training and sales support materials • Participate in quality assurance and continuous improvement Client Engagement & Growth • Build and maintain strong stakeholder relationships • Support member events, activations, and product launches • Identify new revenue opportunities and partnerships • Source exclusive offers to enhance the client experience Minimum Requirements: • 3–5 years’ experience in account management • Exposure to luxury sector or agency environment advantageous • Strong CRM and reporting experience • Proven budgeting and account performance management skills • Strong analytical ability with data-driven mindset • Experience managing or guiding team members Key Competencies: • Commercially driven and target-oriented • Strong organisational and time management skills • Excellent communication and presentation ability • High attention to detail and problem-solving skills • Professional, confident, and well-presented • Ability to perform under pressure and meet deadlines • High level of discretion and confidentiality • Passion for luxury service and client experience Working Conditions: • Monday to Friday, 09h00 – 17h30 • Flexibility required for additional hours • On-call availability for service-related emergencies • Occasional business travel required Success Metrics: • Increased member engagement and service usage • Growth in account revenue and fulfilment rates • Positive client and member feedback • Accurate and consistent reporting and CRM management • Successful development of partnerships and initiatives For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted.