Johannesburg: Head of Sales – Gauteng posted by DataFin Recruitment

About the Role

A leading Cloud Solutions Specialist is seeking a Head of Sales to define, drive, and execute their entire revenue growth and retention strategy. This senior leadership role owns national revenue targets for new business acquisition and existing customer growth, with a primary strategic focus on Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) portfolios.

Key Responsibilities

• Define the optimal national go-to-market strategy and commercial policy to significantly grow market share in UCaaS and CCaaS.
• Ensure the successful implementation of the strategy.
• Maintain executive-level insight into competitive landscapes, technological shifts, and the South African tech industry to inform the executive team and coordinate with Product and marketing thereon.
• Direct the creation of tactical national sales plans, cascading objectives through the organization to ensure collective target accomplishment.
• Ensure the successful achievement of all national revenue targets, encompassing new enterprise acquisition and expansion of the existing base.
• Personally lead negotiations and close key strategic, high-value enterprise-level accounts.
• Manage the revenue retention responsibility between the Business Development Leaders (BDL) and Customer Experience Leaders (CEL).
• Ensure that sales targets are achieved and individual sales performance are met and improved where necessary.
• Define and manage the sales reporting framework, providing timely and accurate performance metrics and forecasting.
• Develop and enforce sales policies, processes, and commission structures to optimize efficiency across the sales life cycle.
• Provide executive support for the resolution of complex or escalated commercial engagements.
• Provide leadership to the national Business Acquisition organization, including regional sales heads and specialist teams including the digital channels.
• Oversee the sales talent strategy, including recruitment, performance management, and continuous professional development.
• Lead by example to foster a high-performance, accountable, and collaborative sales culture.

Requirements

• Education: Relevant tertiary qualification (e.g., bachelor’s degree in business, Commerce, or Engineering) is essential.
• Experience: 12+ years in sales with a strong track record of exceeding multi-million Rand targets, including 5+ years in senior sales leadership.
• Industry Knowledge: Deep understanding of the South African tech/telecoms industry, specifically UCaaS, CCaaS, and the broader Customer Experience (CX) sector.
• Commercial Acumen: Strong business acumen in strategic business development, executive-level CRM, and commercial forecasting.

Salary & Benefits

Salary details not specified