South Africa: Field Technician posted by CF & I Consulting

About the Role

CF & I Consulting, a premier provider of Specialised Safety & Security Solutions based in Alberton, is seeking an energetic and technically minded Field Support Technician to join their dynamic team. The successful candidate will be trained on our specialised product and support an expanding client base in high-stakes industries such as Mining, Banking, Aviation, and Government.

Key Responsibilities

• Installation & Integration: Lead the on-site installation of both hardware and software solutions.
• Technical Support: Provide end-to-end support (telephonic, remote, and on-site) for hardware and software systems.
• Troubleshooting: Conduct advanced fault-finding and problem-solving to resolve complex technical issues efficiently.
• Client Training: Educate customers on product functionality and software interfaces to ensure seamless adoption.
• Aftersales Service: Maintain high levels of customer satisfaction through proactive aftersales support and helpdesk management.

Requirements

• Experience: Minimum of 5 years experience in IT, with a strong focus on Networking and all Microsoft Operating Systems.
• Technical Aptitude: Exceptional troubleshooting skills; previous experience with electronics or PC hardware is a distinct advantage.
• Service Excellence: Strong interpersonal skills and a professional appearance, with experience in helpdesk environments.
• Licensing & Transport: Valid Drivers License and own reliable transport to commute to the office (a company vehicle is provided for site visits).
• Education: Matric (Grade 12) and A+ certification or any IT related qualifications.
• Flexibility: Willingness to work extended hours and be available for standby duties when required.

Salary & Benefits

Competitive Cost to Company negotiable, based on experience and technical proficiency.