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North Johannesburg: Duty Manager

Job Description

Duties: Maintain a visible presence in public areas to welcome VIPs, anticipate guest needs, and handle any preferences. Perform service recovery, resolving complaints and inquiries quickly and professionally to protect the hotels reputation. Coordinate shifts across Front Office, Housekeeping, Food & Beverage (F&B), and Spa departments. Conduct regular walkthroughs to ensure the property’s ambiance is flawless. Lead shift handovers and brief staff on daily VIP arrivals and hotel events. Mentor junior team members on the floor and step into operational roles during busy periods. Oversee daily reporting, end-of-day handovers, and Property Management System (PMS) operations. Monitor inventory levels and assist with point-of-sale (POS) systems and cash-ups. Ensure all staff adhere to strict health, hygiene, and emergency protocols. Requirements: Qualification in hospitality management At least 3-5 years hotel experience Fluent oral & written English, second language is beneficial Previous experience on a hotel property management system is preferable A warm, helpful and sincere disposition Great teamwork skills & good communicator Computer and systems literate Organised, honest, helpful and attention to detail Ability to work various shifts, weekends and public holidays

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Johannesburg

The hospitality industry in Johannesburg is one of the largest and most competitive sectors in the city, with a high demand for skilled professionals to cater to the growing number of tourists and business travelers. Typically, job seekers in this field can expect to find opportunities across various establishments, from fine dining restaurants and hotels to event management companies and private estates. Generally, the industry is known for its fast-paced and dynamic environment, requiring staff to be adaptable and proactive.

Salaries for catering and hospitality roles in Johannesburg are generally broad, ranging from R30 000 to R80 000 per annum for entry-level positions, although this can vary widely depending on factors such as experience, company size, and industry sector. For example, staff working in high-end establishments or those with specialized skills, such as pastry chefs or sommeliers, may expect salaries at the higher end of this range. However, it’s essential to note that salaries can differ significantly within these broad ranges.

Common skills required for roles in the hospitality industry include excellent communication and interpersonal skills, attention to detail, and the ability to multitask under pressure. Typically, staff need to be knowledgeable about food, beverages, and wine, as well as have basic knowledge of culinary techniques. Other essential skills include problem-solving, time management, and a strong work ethic. In addition, many employers place a high value on staff with language skills, particularly English and Afrikaans, as these are commonly used in the industry.

The hospitality industry is diverse, with common sectors that employ catering and hospitality roles including financial services, technology, manufacturing, and tourism. These industries often require specialized knowledge and skills, such as event management or conference planning. For those looking to advance their careers, opportunities exist for career development through training programs, mentorship schemes, and promotion from within the organization.

Career progression in the hospitality industry can be challenging, but there are opportunities for advancement into senior roles, such as department heads or general managers. Experienced staff may also consider transitioning into related industries, such as sales or marketing.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Central Johannesburg, Jobs in Johannesburg, Jobs in North Johannesburg

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