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Johannesburg: IT Support Engineer

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Job Description

About the Role

The IT Support Engineer role is a critical component of our organization’s IT infrastructure, providing end-user support, maintaining IT systems, and resolving technical issues to ensure smooth business operations.

Key Responsibilities

  • Technical Support: Provide first and second-line support to users for hardware, software, and network-related issues. Troubleshoot and resolve Microsoft 365 application issues (Teams, SharePoint, Outlook, OneDrive). Assist with device setup, configuration, and maintenance for desktops, laptops, and mobile devices.
  • System Administration: Manage user accounts and permissions in Microsoft 365 and Active Directory. Monitor and maintain system performance and network stability. Ensure timely deployment of software updates, patches, and antivirus solutions.
  • Hardware and Networking: Install, configure, and maintain hardware such as printers, routers, and switches. Perform basic network troubleshooting to resolve connectivity issues. Support the setup and maintenance of wired and wireless networks.
  • Documentation and Training: Maintain accurate records of IT assets, incidents, and resolutions. Create and update user guides and internal knowledge base articles. Conduct user training sessions on Microsoft 365 tools and general IT best practices.
  • Security and Compliance: Ensure adherence to IT security policies and internal procedures. Assist with implementing cybersecurity measures and responding to potential threats.

Requirements

  • Required Qualifications & Experience:
  • Grade 12 SA citizen
  • Experience with Network and specifically Mikrotik is a must
  • CompTIA A Certification (or equivalent)
  • CompTIA Network Certification (or equivalent)
  • Proven experience with Microsoft 365, including administration and troubleshooting
  • Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP
  • Knowledge of Windows operating systems

Qualifications

  • Microsoft certifications, such as Microsoft 365 Fundamentals or Associate-level certifications (e.g., Modern Desktop Administrator)
  • Experience with IT ticketing systems (e.g., ServiceNow, Jira)
  • Familiarity with Azure AD and basic PowerShell scripting
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Salary & Benefits

No information available.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

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For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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