Job Description
About the Role
The Working Earth is seeking a Customer Experience Manager to join our team in Johannesburg West. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to drive customer retention and satisfaction. If you are passionate about customer experience, retention, relationship management, and driving meaningful change through data and insight, we would love to hear from you.
Key Responsibilities
- Develop and implement customer experience and retention strategies.
- Analyse customer feedback, NPS, satisfaction surveys, and retention data.
- Identify at-risk customers and drive proactive retention initiatives.
- Partner with campus leadership teams to improve customer experience outcomes.
- Identify service gaps and implement continuous improvement initiatives.
- Monitor and report on key customer experience and retention metrics.
- Drive a customer-centric culture across multiple sites.
- Act as an escalation point for complex customer experience matters.
Requirements
- Relevant Degree in Business, Marketing, Communications, Customer Experience, Psychology, or related field.
- 5+ years’ experience in Customer Experience, Customer Success, Retention, Operations, Education, or Service Management.
- Proven experience driving customer retention and satisfaction initiatives.
- Strong stakeholder management and influencing skills.
- Experience analysing customer data and translating insights into action.
- Valid driver’s licence and willingness to travel between sites.
Qualifications
None specified.
Salary & Benefits
Salary range not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Marketing Jobs in Gauteng
In Gauteng, South Africa, the marketing industry is a thriving sector that continues to grow and evolve. Typically, marketing professionals in this region are sought after for their creative problem-solving skills, analytical thinking, and ability to drive business results through effective campaign execution.
Generally, marketing positions in Gauteng offer a competitive salary range, with broad expectations ranging from R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, salaries can vary significantly, and actual figures may differ based on individual circumstances. For instance, marketing professionals with advanced degrees or extensive industry experience may command higher salaries.
Common skills required for marketing roles in Gauteng include digital marketing expertise, data analysis capabilities, copywriting and creative thinking, project management skills, communication and interpersonal abilities, social media savvy, and an understanding of market trends and consumer behaviour. These skills are often acquired through formal education and training, as well as continuous professional development.
The financial services sector, technology industry, manufacturing sector, and e-commerce businesses are some of the common industries that employ marketing professionals in Gauteng. Marketing roles can also be found in non-profit organisations, government institutions, and other sectors that require effective communication and promotional strategies.
Career development opportunities for marketers in Gauteng typically involve specialising in a specific area, such as digital marketing or brand management, or taking on leadership roles within an organisation. Many marketers also pursue advanced degrees, certifications, or training programmes to enhance their skills and stay up-to-date with industry trends. With dedication and hard work, marketers in Gauteng can progress to senior roles, become entrepreneurs, or start their own businesses.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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