Johannesburg: Operations Manager posted by Bidvest Prestige

About the Role

As Operations Manager at Bidvest Prestige, you will play a critical role in driving profit contribution by managing staff, establishing and accomplishing business objectives, and ensuring compliance with Service Level Agreements (SLAs). You will be responsible for managing operational activities to support and contribute to the company’s strategic plan and long-term strategy.

Key Responsibilities

• Manage the operational activities of the area to support and contribute to the company’s strategic plan and long-term strategy.
• Develop and maintain systems to ensure client service level agreement adherence at all times, including relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
• Conduct site visits of allocated sites and report on activities, results, and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites.
• Manage availability and condition of site equipment.
• Control and management of Company assets.
• Implement cleaner work schedules and evaluate and manage performance.
• Adhere to company policy and procedures.
• Ensure maintenance of health and safety requirements on sites, keeping the safety file up to date.
• Ensure staff is trained on Health and Safety as required by the OSH Act.
• Achieve monthly non-contractual revenue targets; maintain existing customer base and ensure upselling on existing contracts.
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
• Provide monthly horizontal feedback and variance explanations.

Requirements

• NQF Level 6: Diploma in Operations Management or related formal qualification.
• SAFMA Certified facilities Supervisor.
• Matric (Senior Certificate).
• Valid SA Drivers License.
• 3 years’ knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services.
• Basic knowledge of HR-related issues and procedures.
• Proficiency in MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365.
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems.

Qualifications

• Formal education/certifications: NQF Level 6: Diploma in Operations Management or related formal qualification; SAFMA Certified facilities Supervisor; Matric (Senior Certificate).

Salary & Benefits

• Not specified in the original job description.