Job Description
About the Role
A leading South African IT company founded in 2004, specialising in world-class cloud computing, ICT support and consulting services is looking for a highly skilled On-Site Support Engineer to join their team in Johannesburg, GP. The purpose of this role is to provide daily technical support to our client’s end-users, maintain the network infrastructure, manage documentation, and liaise with third-party vendors.
Key Responsibilities
- Provide on-site technical support to end-users in person and via remote access tools.
- Troubleshoot and resolve hardware, software, and network issues.
- Maintain the network infrastructure, including switches, routers, firewalls, and wireless access points.
- Manage documentation, including system configurations, network diagrams, and user manuals.
- Liaise with third-party vendors to coordinate hardware repairs, software updates, and other technical support.
- Ensure compliance with IT policies, procedures, and security standards.
- Participate in IT projects, such as system upgrades and new software deployments.
- Monitor and maintain backups and disaster recovery procedures.
- After hours standby on a rotation schedule.
Requirements
- At least 3 years of experience in a similar technical support role, preferably in an enterprise environment.
- Strong troubleshooting skills with the ability to identify and resolve hardware, software, and network issues.
- Experience in maintaining and troubleshooting Microsoft Windows Server and client operating systems, Microsoft Exchange, Active Directory, and Microsoft Office applications.
- Knowledge of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, VLANs, and wireless networking.
- Excellent communication and customer service skills, with the ability to communicate technical information to non-technical users.
- Ability to work independently and as part of a team.
- A valid driver’s license and reliable transportation.
Qualifications
No formal education or certifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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