Lowveld: Customer Service Officer – Witbank

About the Role

We are seeking a highly skilled and experienced Customer Service Officer to join our team in Witbank, Lowveld region. As a key member of our operations team, you will be responsible for ensuring seamless service delivery to our clients, while maintaining high standards of vehicle maintenance and administration.

Key Responsibilities

• Vehicle check / vehicle maintenance & cleanliness
• Reporting when a vehicle requires servicing and/or maintenance
• Administration of route slips and planning
• Check and control daily route slips correctly
• Services are done efficiently and to company standard
• Load vehicles
• Maintain and manage fuel
• Obtain signature from client after service as proof of service and that the work is 100% complete
• Record any discrepancies for the specific client on the device and close the specific service as complete before leaving the client site
• Check hygiene equipment at client sites and report non functional products by way of the handheld device
• Ensure pro-active product maintenance at client sites
• Collection of stock from the branch for the purposes of servicing clients & signing in receipt thereof on the picking list
• Return unused stock back to the branch by way of the Stores Return Voucher (SRV)
• Use and safeguarding of Company assets (vehicles, electronic devices)
• Performance of reasonable tasks other than what is stated above

Requirements

• Grade 12
• Good communication skills
• Valid drivers licence
• Willing to travel

Qualifications

• Customer service experience