Job Description
About the Role
We are seeking a highly skilled and experienced Customer Service Officer to join our team in Witbank, Lowveld region. As a key member of our operations team, you will be responsible for ensuring seamless service delivery to our clients, while maintaining high standards of vehicle maintenance and administration.
Key Responsibilities
- Vehicle check / vehicle maintenance & cleanliness
- Reporting when a vehicle requires servicing and/or maintenance
- Administration of route slips and planning
- Check and control daily route slips correctly
- Services are done efficiently and to company standard
- Load vehicles
- Maintain and manage fuel
- Obtain signature from client after service as proof of service and that the work is 100% complete
- Record any discrepancies for the specific client on the device and close the specific service as complete before leaving the client site
- Check hygiene equipment at client sites and report non functional products by way of the handheld device
- Ensure pro-active product maintenance at client sites
- Collection of stock from the branch for the purposes of servicing clients & signing in receipt thereof on the picking list
- Return unused stock back to the branch by way of the Stores Return Voucher (SRV)
- Use and safeguarding of Company assets (vehicles, electronic devices)
- Performance of reasonable tasks other than what is stated above
Requirements
- Grade 12
- Good communication skills
- Valid drivers licence
- Willing to travel
Qualifications
- Customer service experience
How to Apply
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