Job Description
Candidate Responsibilities:
- Deliver outstanding guest service throughout the guest journey.
- Welcome, host, and assist guests during their stay.
- Coordinate guest activities, schedules, and special requests.
- Ensure guest areas are presented to the highest standards.
- Support smooth day-to-day lodge operations.
- Liaise effectively with housekeeping, kitchen, guiding, and maintenance teams.
- Assist with guest activities and experiences as required.
- Where suitably qualified, provide occasional game drives or guided experiences.
- Assist in other operational departments when needed to support the lodge team.
Core Criteria:
- Previous experience in hospitality, guest relations, lodge operations, or guiding.
- Excellent communication and interpersonal skills.
- Passion for delivering exceptional guest experiences.
- Professional appearance and positive attitude.
- Ability to work independently and as part of a team.
- Flexible and willing to assist across multiple departments.
- Valid driver’s licence preferred.
- Guiding qualifications and experience advantageous.
- Maintenance or technical skills advantageous.
- Strong problem-solving abilities and attention to detail.
- Must have own vehicle
This is a live-in position
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Mpumalanga
In the tourism and hospitality industry in Mpumalanga, South Africa, job seekers can expect a dynamic and diverse work environment, with opportunities to explore various aspects of the sector. Typically, this industry experiences a steady flow of visitors from within the country and internationally, driven by the region’s natural beauty, outdoor recreation, and cultural heritage.
Generally, salaries in the tourism and hospitality industry in Mpumalanga tend to fall within broad ranges, depending on factors such as experience, company size, and sector. While it is difficult to provide exact figures, common salary expectations for entry-level positions typically range from R15 000 to R25 000 per annum, with experienced professionals earning between R30 000 and R60 000 or more, depending on their specific role and industry sector.
Common skills required for roles in the tourism and hospitality industry in Mpumalanga include excellent communication and interpersonal skills, a warm and welcoming attitude, attention to detail, and the ability to work well under pressure. Other essential skills typically include knowledge of customer service standards, cash handling and point-of-sale systems, food and beverage preparation, and basic first aid and emergency procedures. Technical skills such as hotel management software, inventory control, and online booking platforms are also highly valued.
The tourism and hospitality industry in Mpumalanga commonly employs professionals across various sectors, including outdoor adventure tourism, agritourism, event management, and traditional cultural tourism. Other industries that often require skilled workers in this field include hotels and resorts, game lodges, and rural tourism operators.
Career development opportunities abound in the tourism and hospitality sector, with many companies investing heavily in staff training and development. Typical career progression paths may involve starting as a front-of-house staff member, working up to management roles, or specializing in areas such as marketing, events management, or human resources. With experience and qualifications, professionals can move into senior leadership positions or even start their own businesses within the industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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