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Paarl: National Customer Service Manager posted by Lotus HR and Recruitment

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Job Description

KEY REQUIREMENTS TO MEET FOR CONSIDERATION:  

  • You will have completed Matric, coupled with a qualification in business administration or related, plus 5+ years experience in managing a team of national customer service representatives.
  • You will have strong financial and inventory understanding, such as FIFO, stock risks, etc in order to be able to mitigate stock losses, back-order backlog and finance/cost compliance
  • A solid background in order management, pricing control, technical asset control management and monthly asset leasing and equipment invoicing.
  • You will be a motivational leader, a go-getter and proactive in ensuring customer satisfaction, staff productivity and service compliance.
  • Fluency in English is critical.
  • You must have a valid driver’s licence, own car and a clear criminal and credit record

 
Please note that should you not be currently resident in the region and area advertised but still wish to apply, the cost of travel for interviews and relocation will be for your expense.
 
Due to the exceptionally high volume of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted.  Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Warehousing/Distribution Jobs in Western Cape

The Western Cape is home to a thriving logistics and warehousing industry, with many multinational companies operating in the region. Typically, this field offers stable employment opportunities for those looking to work in a fast-paced and dynamic environment. Generally, roles within warehouses and distribution centres require individuals who are comfortable working in a team environment and can adapt to changing priorities.

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Salaries for warehouse and distribution staff in Western Cape often fall within broad ranges. While it is common for experienced professionals to earn higher salaries, typically those with fewer years of experience start at the lower end of this range. Factors such as company size, industry sector, and specific job requirements can significantly impact actual salaries, making it essential for candidates to research current market rates.

Common skills required for warehouse and distribution roles include manual dexterity, attention to detail, and excellent communication skills. Typically, warehouse staff need to be able to lift heavy objects, work at heights, and operate machinery safely. In addition, many employers require employees to possess basic computer skills, such as proficiency in Microsoft Office, and experience with inventory management systems. Often, candidates with a strong understanding of logistics and supply chain principles are also highly sought after.

Warehouses and distribution centres can be found across various industries, including technology, manufacturing, and retail. The financial services sector is another significant user of these facilities, often requiring secure and efficient handling of sensitive materials. In general, companies in these sectors place a high value on reliability, discretion, and ability to work under pressure.

Career development opportunities for warehouse and distribution staff are varied and diverse. Often, employees with excellent performance and a willingness to learn can progress to supervisory or management roles, overseeing teams of workers and implementing process improvements. For those interested in pursuing further education, training programs in logistics, supply chain management, and operations management can provide valuable skills and knowledge, opening doors to more senior positions within the industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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