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Plettenberg Bay: Rooms Division Manager

Job Description

REQUIREMENT: – RSA ID and legal residence essential – Minimum 2 years’ experience as a Rooms Division Manager within a 5-star hotel environment – Strong operational knowledge of Front Office, Housekeeping, Reservations, and Guest Relations – Proven leadership and team management skills – Excellent guest relations and customer service ability – Strong understanding of room revenue management and occupancy optimisation – Experience with hotel property management systems and reservation platforms – Excellent communication, organisational, and problem-solving skills – Strong attention to detail and quality standards – Ability to manage multiple departments and priorities effectively – Professional, hands-on, and service-driven approach – Own transport essential – Stable employment history preferred – Hospitality qualification advantageous KEY RESPONSIBILITIES: – Oversee the daily operations of the Rooms Division Department – Manage Front Office, Housekeeping, Reservations, and Guest Relations teams – Ensure exceptional guest experiences and service delivery standards – Monitor room inventory, occupancy levels, and operational efficiencies – Maintain high standards of cleanliness, presentation, and guest comfort – Handle guest feedback, complaints, and service recovery professionally – Train, mentor, and develop departmental staff – Ensure compliance with company policies, procedures, and hospitality standards – Conduct regular departmental inspections and audits – Assist with budgeting, reporting, forecasting, and departmental cost controls – Drive continuous improvement initiatives to enhance guest satisfaction and operational performance PACKAGE: – Salary Negotiable (DOE) – Live-out position LOCATION: Plettenberg Bay Western Cape

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About Catering / hospitality Jobs in Bitou

Catering and hospitality positions are integral to the tourism industry in Bitou, South Africa, contributing to the growth and development of this sector. Generally, job seekers in this field can expect a dynamic work environment with diverse opportunities for career progression. As the demand for quality services increases, the catering and hospitality industry is experiencing steady growth.

Typically, salaries for caterers and hospitality professionals vary widely based on factors such as experience, company size, and industry sector. Commonly, entry-level positions may offer salary ranges of R200 000 to R350 000 per annum, while senior roles can command higher figures, often exceeding R500 000 per annum. However, it is essential to note that these figures are broad estimates and actual salaries may differ based on individual circumstances.

Common skills required for caterers and hospitality professionals include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include inventory management, food safety and handling, and customer service. Many employers also place a strong emphasis on teamwork and adaptability in this field.

The catering and hospitality industry is diverse and can be found across various sectors, including tourism, events, and corporate functions. Typically, companies operating in the financial services sector, technology industry, and manufacturing sector require skilled professionals to manage their events, conferences, and catering needs.

Career development opportunities are plentiful in the catering and hospitality field. Many employers invest in training and development programs, allowing employees to advance into senior roles or pursue specialized certifications. For example, obtaining a food safety certification can be beneficial for those seeking career progression. With dedication and hard work, professionals in this field can achieve leadership positions, open their own establishments, or transition into related industries such as hospitality management or event planning.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Bitou, Jobs in Garden Route, Jobs in Plettenberg Bay

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