Pretoria East: Call Centre Campaign Administrator posted by Ergasia Placements

April 13, 2026 Jobs in Gauteng

Ergasia Placements

Gauteng

Call Centre

Job Description

Minimum Requirements

Matric / Grade 12 (compulsory)
Strong working knowledge of Excalibur 4 (highly advantageous)
Proficiency in English (additional languages advantageous)
Clear criminal and credit record
Willingness to work shifts, weekends, and public holidays when required
Basic computer literacy (Microsoft Office, email, etc.)
Ability to work on manual and predictive dialler campaigns
Own reliable transport

Experience Required

3 to 5 years’ experience in campaign or dialler management within a collections environment
Experience with debt management or recovery systems
Proven ability to improve RPC and collections performance
Experience managing multiple portfolios and large agent groups
Hands-on experience with campaign setup, tracking, and optimisation
Understanding of compliance requirements including NCA and POPIA

Key Skills:

Strong analytical and data interpretation skills
Advanced Excel skills for reporting and analysis
Experience with diallers such as Euphoria and Let’s Dial
Working knowledge of Excalibur or similar systems
Understanding of the full collections lifecycle
Strong troubleshooting and problem-solving ability
High attention to detail and structured working approach
Ability to act quickly based on performance data

Key Responsibilities

Campaign Management

Load and manage campaigns across all dialler platforms
Ensure correct segmentation, prioritisation, and strategy per portfolio
Align dialler campaigns with Excalibur workflows
Monitor and optimise campaigns in real time

Performance Tracking

Monitor RPC, conversion rates, agent productivity, and dial efficiency
Link dialler performance to collections outcomes
Take immediate action on underperforming campaigns

Data Analysis

Analyse campaign and recovery data to improve performance
Identify trends in contactability and payment behaviour
Ensure data integrity across systems

Agent Productivity

Monitor agent activity and performance
Identify gaps and support team leaders with actionable insights

System Investigation

Investigate dialler and system issues
Identify root causes and escalate where necessary
Track and confirm resolution and impact

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Reporting

Produce daily and weekly performance reports
Provide actionable insights, risks, and opportunities

Stakeholder Management

Collaborate with Operations, Data, and IT teams
Ensure alignment between dialler activity and recovery processes

Additional Role Context

Managing approximately 7 portfolios
Supporting 40 to 45 agents
Working with diallers: Let’s Dial, Euphoria, RealConnect (being phased out)
Core system: Excalibur 4

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Call Centre Jobs in Gauteng

Call centre positions are a common entry point for many careers in Gauteng, South Africa. Typically, these roles are found across various industries, with the financial services sector and technology industry being particularly prominent employers. Generally, call centres operate on a 24/7 basis to cater to customer inquiries, complaints, and transactions, making it an essential function in today’s service-oriented economy.

When it comes to salary expectations for call centre positions, it’s generally true that entry-level roles can range from R20 000 to R35 000 per annum, with more experienced professionals earning upwards of R50 000. However, salaries can vary significantly depending on factors such as the company size, industry sector, and individual performance. Typically, those with relevant experience or advanced technical skills can command higher salaries.

Common skills required for a call centre role include excellent communication and problem-solving abilities, as well as proficiency in computer applications, particularly software used for customer relationship management. Other essential skills often include time management, adaptability, and emotional intelligence. In addition to these core skills, many employers also look for candidates with experience in sales, customer service, or related fields.

Call centres can be found across various industries, including financial services sector, technology industry, manufacturing sector, and more. The retail and tourism sectors are also significant employers of call centre professionals. Generally, companies operating in the financial services sector require a higher level of technical expertise, while those in the retail sector place greater emphasis on communication and customer service skills.

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For those interested in pursuing a career in call centres, there are several opportunities for development and advancement. Typically, many call centres offer training programs to equip employees with additional skills, such as sales or leadership competencies. Experienced professionals can also move into specialist roles, such as quality assurance or team management, or transition into related careers, like account management or business analysis.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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