Job Description
About the Role
An established organisation in the financial sector is seeking an experienced IT Governance and Services Officer to join their high-performing team. This role offers an exceptional opportunity for a strong communicator with proven leadership abilities and a design-thinking mindset to drive innovation and operational excellence. It’s an ideal environment for a seasoned professional looking to expand their influence and advance their career within a respected, forward-thinking company.
Key Responsibilities
- Provide leadership and coordination to internal IT-related personnel.
- Act as primary point of contact between management, employees, advisers, and IT service providers.
- Manage service delivery expectations with outsourced partners.
- Maintain IT governance framework and policies.
- Chair IT Steering Committee.
- Ensure audit readiness and risk remediation tracking.
- Retain accountability for regulatory IT obligations.
- Own and review monthly IT governance packs including SLA performance, incident trends, security posture, patch/vulnerability status, change records, and remediation tracking.
- Govern outsourced IT providers.
- Conduct service reviews and escalations.
- Own and maintain the Business as Usual (BAU) service catalogue, ensure SLA compliance, and approve all project, upgrade, migration, or non-BAU scopes prior to execution.
- Enforce SLAs and approve non-BAU work.
- Accountable for transition planning, documentation completeness, administrative access retention, and orderly exit handover in accordance with contractual obligations.
- Own IT budget.
- Monitor spend vs budget.
- Control scope and cost escalation.
- Translate business needs into IT initiatives.
- Maintain IT roadmap and delivery tracking.
- Report IT performance, risk, and cost to Exco.
- Coordinate communication during incidents.
Requirements
- Matric.
- Bachelor’s degree in business, Finance, Governance, or related field.
- Governance or risk qualification advantageous.
Qualifications
None mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Insurance Jobs in Gauteng
The Other Insurance (OI) industry is a significant sector in Gauteng, South Africa, offering a range of career opportunities for professionals with the right skills and experience. Typically, OI roles are in demand across various industries, including financial services, technology, and manufacturing, as companies seek to manage and mitigate risks associated with their operations.
Generally, OI specialists in Gauteng can expect salaries that vary widely depending on factors such as level of experience, company size, and industry sector. While broad salary ranges cannot be provided due to the variable nature of these factors, it is common for experienced OI professionals to earn between R600 000 and R1 200 000 per annum, while entry-level roles may start at around R300 000 to R500 000 per annum. However, salaries can fluctuate depending on individual circumstances.
Common skills required for OI roles in Gauteng include expertise in financial management, risk analysis, data interpretation, communication, and project management. Other essential skills often include proficiency in insurance software, analytical thinking, problem-solving, and the ability to work under pressure. Many OI professionals also hold relevant certifications or degrees in fields such as actuarial science, business administration, or economics.
The financial services sector is a significant employer of OI professionals in Gauteng, with other industries such as technology and manufacturing also commonly hiring for these roles. Other sectors that may employ OI specialists include healthcare, construction, and logistics. In terms of career development, many OI professionals in Gauteng progress to senior roles within their current organisations or move into related fields such as risk management, auditing, or claims handling.
For those seeking a career in OI, it is essential to develop a broad range of skills and experience, often through formal education and training. Many OI professionals in Gauteng have pursued certifications such as the Fellow of the Institute of Actuaries (FIA) or the Chartered Insurance Practitioner (CIP). Building strong relationships with clients, colleagues, and stakeholders is also crucial for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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