Job Description
About the Role
We are seeking an experienced Client Onboarding Consultant to join our team at HotelJobs. As a key member of our client-facing operations, you will be responsible for getting new clients up and running with their system setup accurately, on time, and tailored to their specific needs.
Key Responsibilities
- Review new client handovers to ensure everything is accurate and complete
- Fill in any missing information by working directly with clients, sales or risk teams
- Run onboarding calls to guide clients and set expectations
- Configure rates, rooms and bookings with precision and clarity
- Keep in touch regularly to troubleshoot and offer support
- Use our priority system to balance your workload and meet SLA targets
- Stay involved for up to a month after setup to ensure everything is running smoothly
- Keep CRM records up to date with every client interaction
- Share client feedback to help us raise the bar continuously
Requirements
- Grade 12
- At least 2+ years of experience in travel, tourism, or hospitality ideally in a client-facing or operations role such as a tour operator or travel agency, hotel or guesthouse front-of-house, reservations, sales or support for travel tech or customer service with a booking or tourism platform
- A sharp eye for detail to spot things others might miss
- Excellent written and spoken communication
- Organised and self-managed, with a love for clear processes
- Friendly; helpful, and genuinely care about making things better
- Comfortable working with SLAs, KPIs and deadlines
- Curious and coachable
Qualifications
None mentioned in the original description.
Salary & Benefits
No information provided on salary or benefits.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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