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South Africa: Reservationist

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Job Description

About the Role

The Reservationist plays a vital role in managing reservations efficiently and providing exceptional customer service to guests. This position requires strong organizational skills, attention to detail, and excellent communication abilities to ensure seamless guest experiences.

Key Responsibilities

  • Handle inbound and outbound reservation requests via phone, email, website, and booking platforms.
  • Accurately input and update guest information in the Property Management System (PMS).
  • Monitor room availability and rates to optimize occupancy.
  • Provide detailed information about room types, rates, packages, and hotel services.
  • Respond promptly and professionally to guest inquiries and special requests.
  • Resolve booking issues, complaints, or discrepancies efficiently.
  • Liaise with Front Office, Housekeeping, and other departments to ensure smooth guest arrivals.
  • Maintain communication with travel agents, tour operators, and corporate clients as required.
  • Prepare daily, weekly, and monthly reservation reports.
  • Maintain accurate records of all reservations and cancellations.
  • Assist in revenue management by applying correct rates and promotions.

Requirements

  • Education & Qualifications: Matric / Grade 12 or equivalent; a tertiary qualification in Hospitality or Tourism is advantageous.
  • Experience: 13 years in a reservations or front office role within a hotel, lodge, or guesthouse.
  • Skills & Competencies: Excellent communication skills (English; other South African languages are a plus).
  • Working Conditions: Shift work including weekends, public holidays, and high-season periods.

Qualifications

No specific qualifications mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Admin / clerical / secretarial Jobs in ZA

The Admin / Clerical / Secretarial sector is a common and diverse field in the South African job market. Typically, roles within this sector are found across various industries, with a strong presence in the financial services sector, technology industry, and manufacturing sector. Generally, these positions are in high demand, especially in fast-paced and growing organisations.

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When it comes to salary expectations for Admin / Clerical / Secretarial professionals in South Africa, it’s generally difficult to provide a specific range due to variation in factors such as experience, company size, and industry sector. However, broad salary ranges can be offered as follows: For entry-level positions, salaries typically start around R15 000 – R25 000 per annum, while experienced professionals can expect higher salaries ranging from R40 000 – R80 000 per annum. These figures are subject to change and may not reflect the current market conditions.

Common skills required for Admin / Clerical / Secretarial roles include proficiency in Microsoft Office (particularly Word, Excel, and PowerPoint), excellent communication and organisational skills, attention to detail, and the ability to maintain confidentiality. Additionally, knowledge of accounting software and experience with email management tools are often beneficial. Strong problem-solving skills and the capacity to adapt to new systems and processes are also highly valued.

These roles can be found in various industry sectors, including financial services, technology, manufacturing, and public sector organisations. Many companies, both large multinationals like Google and Microsoft and local South African businesses, employ Admin / Clerical / Secretarial staff to ensure efficient day-to-day operations and administrative support.

Career development opportunities for Admin / Clerical / Secretarial professionals are generally available through training and development programs offered by employers. These may include courses in business administration, computer literacy, or languages. With experience and continuous learning, it’s possible for individuals in this field to progress into more senior roles or explore related fields such as human resources management, project coordination, or office management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
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South Africa: Reservationist

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Job Description

About the Role

We are seeking a highly organized and service-oriented Reservationist to manage the booking process for our luxury safari camp. This pivotal role ensures seamless guest experiences from inquiry through to arrival, working closely with direct guests, travel partners, agents, and internal teams to maximize occupancy, revenue, and guest satisfaction.

Key Responsibilities

  • Ensure accurate, efficient, and personalized handling of bookings, from initial inquiry to confirmation and pre-arrival preparation.
  • Maintain a deep understanding of camp offerings, guest experiences, and conservation narratives to tailor guest communication.
  • Liaise with field-based reserve teams to ensure readiness for guest arrivals and special requests.
  • Nurture strong relationships with key travel trade partners (agents, DMCs, tour operators), providing them with real-time support, training, and insights.
  • Ensure consistent communication on availability, promotions, and value-added offerings.

Requirements

  • Minimum 35 years experience in reservations or front office within luxury hospitality or safari industry.
  • In-depth understanding of Southern African travel, safari logistics, and luxury guest expectations.
  • Proficient in reservation systems (e.g., Panstrat, NightsBridge, or similar).
  • Strong communication skills, both verbal and written.
  • Fluent in English; additional languages (French, German, etc.) an advantage.

Qualifications

No specific qualifications mentioned.

Salary & Benefits

Salary information not provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

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When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
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